Business Analyst - Dynamics 365

Build a meaningful career

LifeWorks supports the total health and well-being of over 35 million lives worldwide with our clinical expertise, global presence and digital well-being platform offered through our Integrated Health Solutions. We empower healthier, happier, and more productive employees by combining our award-winning Employee Assistance Program with proactive wellness solutions in a digital ecosystem that helps them prevent and manage issues and concerns about family, health, life, money, and work.  

As a Global Employee Engagement Platform serving tens of thousands of companies and millions of employees worldwide, our Integrated Health Solutions use innovative technology and mobile-first user experience to deliver a Total Wellbeing Solution that people and companies - such as Aviva, Burberry, Walgreens, Expedia, Intel and Nestlé Canada - love to use. 

Our employees have access to the same high-quality well-being support and resources provided to our customers. We pride ourselves on providing a work environment that inspires innovation, connection and collaboration while also supporting your growth and development both personally and professionally. We value difference-makers, and individuals and teams who bring high energy, passion, and a relentless commitment to excellence to their roles. 

Summary: 

As a Business Analyst, you will be responsible for engaging stakeholders, creating requirements for business products or programs, making recommendations for business opportunities and process improvements, and facilitating change requirements for new or existing clients under the guidance of Product Leadership.  

Our solution is unique because of the diversity, drive, curiosity, and creativity of each team member.

Our work is a mix of product development and consulting – we work closely with clients to understand their needs to implement the right product for them! You will work with talented and passionate professionals from across the globe who range from Business Stakeholders, Business Analysts, Developers, QA Specialists, Project Managers, Solution Designers, Agile Delivery Managers and Product Owners. 

But brace yourself, we’re not a traditional shop – in the past couple of years we’ve embarked on an Agile transformation; changing how we think about work, how we treat work, how we do the work and how we make decisions. Transformations tend to be a work-in-progress that progress through passion, trial and error, and persistence. Ours is no different. So, you’re in the right place if you consider yourself a change agent or someone who likes to try new things that are meaningful. Join us - be part of the team that will make a difference! 

Responsibilities: 

• Elicit business requirements for new products, programs and processes using business analysis elicitation techniques such as requirements workshops, business process analysis, use case creation, data analysis, etc. 
• Liaise with multiple business units, technology teams and support teams to identify requirements, best practices, interdependencies, and opportunities for improvements 
• Translate requirements to User Stories and create other artifacts (process flow, data model, use cases, etc.,) that provide clarity to the requirements
• Participate in the design of high-level solutions and in the estimating process
• Break development components into smaller functions that improve the user experience, in collaboration with the Product Owner 
• Design the solution for the software product in keeping with the solution architecture and technical roadmap 
• Design intuitive solutions that add value for users. Work closely with the development team to define functional specifications and the modifications required to achieve objectives (including non-functional requirements) 
• Provide technical support and leadership in the event of incident escalation or service interruptions, making sure incidents are resolved effectively 
• Work with developers and QA specialists to ensure that the detailed design is clearly understood and that developments are aligned with the design, to ensure the delivery of quality products.

Succeeding as a Business Analyst, will require the following core qualifications and skills: 

• Empathetic customer centricity: you obsess over customers and seek to understand them to solve their problems 
• Individual Ownership: you take initiative to take on tasks that you own. You make sure to see projects from start to finish 
• Growth Mindset: you fearlessly tackle new challenges, and view them as learning opportunities

Must have: 

• 2-5 years experience in design and functional configuration of Microsoft Dynamics 365 Customer Service and/or Field Service
• Power Platform Experience (Power BI, Power Automate, Power Apps) ranging from development concepts, governance, creation, monitoring, and maintenance 
• Strong user story development skills and experience working within an Agile framework 
• Bachelor’s degree in an appropriate discipline (computer science, business administration or the equivalent) 
• ERP implementation experience, knowledge of software development and change management practices 
• Highly effective communication skills – both written and oral (ability to interact in French is strong asset). Excellent ability to grasp and summarize information and at explaining concepts
• Exceptional analytical and problem-solving abilities 
• Ability to prioritize and manage multiple tasks while maintaining quality standards within a specified time frame
• Dedicated and flexible team player with a high energy level and solid organizational skills 
• Ability to demonstrate a sense of urgency, resourcefulness, responsibility, and accountability 
• Experience working in a team-oriented, collaborative environment 
• Ability to understand and use current computer technologies and a willingness to learn new tools 
• A background in health services or professional services industries - preferred 
• Azure DevOps experience – preferred 
• Previous experience in consulting - preferred 
• Quality assurance (testing) knowledge or background - preferred 

Fulfilling work that matters 

LifeWorks is in the business of helping organizations help their people and in the process, we strive to elevate ours. We’re always looking for talented professionals and strategic leaders looking to make a difference in the lives of the people we serve. We appreciate the interest of every applicant; however, we contact only those selected for an interview. 

At LifeWorks, we are committed to putting our people first. Our priority is to optimize the health and productivity of our people. In light of COVID-19, our company continues to monitor the global situation and following local guidance in each of our communities to ensure the health and wellbeing of our employees. Safety is our highest priority, and while the goal is to ultimately return to the office, we are currently working remotely and are connecting with candidates through virtual interviews, recruitment events, and information sessions. We are excited to connect with you virtually and look forward to receiving your application.