Business Quality Analyst

Toronto, ON

For accessibility assistance with this document please telephone Elections Ontario at 1-888-668-8683 or Fax at 1-866-714-2809. You can TTY at 1-888-292-2312. 

Position Status: Temporary Assignment to August 31, 2025

Posting Status: Open

Location: 26 Prince Andrew Place, North York, Ontario M3C 2H4

Salary Range: $63,718 to $ 88,178 per year

Hours of Work: 36.25 per week

Posting Date: September 18, 2024

Closing Date: September 23, 2024

Who we are

The Office of the Chief Electoral Officer (Elections Ontario) is an independent, non-partisan office of the Legislative Assembly of Ontario, responsible for administering provincial elections, by-elections, and referenda in Ontario. We are committed to making voting easy and accessible for all electors, while maintaining the integrity, security, and transparency of the electoral process.

Join our team

The IT & Digital Solutions division of Elections Ontario is seeking a Business Quality Analyst to analyze business needs and requirements of Elections Ontario’s (EO) divisions and design detailed user-requirements and systems documentation. This individual will have experience in writing test cases and test scenarios.

What to expect in this role

Reporting to the Manager, DevOps, you will:

Assess information technology and data/system requirements and needs of EO business units.
Participate in sessions with the EO business units and ITDS project teams to gather, refine and document detailed business data, functional and non-functional systems requirements.
Maintain comprehensive test cases to ensure software deliverables meet business and functional requirements and be responsible for design execution.
Create, maintain, and modify test cases for new/existing software applications/releases that ensure comprehensive testing according to the software specifications.
Anticipate potential software problems by creating exhaustive test scenarios that ensure comprehensive testing.
Document and report all test results in conjunction with test plans and test cases.
Collaborate with developers to resolve issues discovered during the SIT/UAT test process.
Establish and maintain good working relationships with peers in Business, Product, Technology and other Operational departments.
Demonstrate proficiency in analyzing business/functional requirements and software technical specifications.
Work with IT Project teams to develop defined requirements and testing artifacts.
Support User Acceptance Testing and review test results to ensure specifications/requirements have been met.
Log and manage defects found during testing.
Report status of assigned activities during the project’s System Development Life Cycle (SDLC).
Work with project and product teams, aligning with overall EO test strategy and plan.
Provide first level technical support to Production Users as required.
Analyze and troubleshoot production issues as required.

What you need to qualify

2+ years of hands-on experience as a quality assurance engineer/ tester in an Agile development environment.
Experience working in an agile/scrum environment with daily standups.
Experience in manual, ad-hoc, functional, smoke and regression testing.
Experience Testing mobile applications on different platforms.
Experience creating, executing and maintaining test scenarios and test cases.
Experience logging and tracking bugs (Experience with Testrail and JIRA is a plus).
Experience in SQL is a plus.
Experience in implementing configuration management processes.
Knowledge of computer system technologies (operating systems, application software, testing tools, standard/commonly used and customized software, networks), Internet technologies and emerging technologies.
Knowledge of the theory and principles of systems design and development, and related methods, techniques, practices and standards.
Testing and product knowledge.
Great verbal and written communication skills.
Good client relationship and interpersonal skills.
Must be legally entitled to work in Canada.

Elections Ontario offers alternative work arrangements (Telework or Compressed Work Week). This position requires in-office presence 4 to 5 days per week, based on operational requirements.

How to apply

Our recruitment process reflects our mission to uphold the integrity and accessibility of the electoral process and to manage elections in an efficient, fair, and impartial manner. We offer career growth opportunities and a competitive rewards program.

Please submit your cover letter and resume as one attachment, quoting File #EO-2024-127 in the subject line, to the website https://hrassociates.wufoo.com/forms/eo-business-quality-analyst/ no later than September 23, 2024.

We thank all applicants for their submission. Only those candidates selected for an interview will be contacted.

How to request an accommodation

Elections Ontario is an equal opportunity employer. We are committed to fostering an inclusive, equitable and accessible environment, where all employees feel valued, respected, and supported.

Under the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code, we provide accommodations to applicants with disabilities throughout the recruitment and selection process. If you require a disability-related accommodation to participate, please call 1-888-668-8683, send a fax to 1-866-714-2809, TTY at 1-888-292-2312.

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