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Business Support Specialist

Brandon, MB

WESTMAN COMMUNICATIONS GROUP (Westman) is seeking applications from energetic, highly motivated individuals to become part of our growing team! 

Westman is an industry-leading communications provider based in Brandon MB, offering residential and commercial High-Speed Internet, Digital TV, and Phone services in communities across Manitoba. Established in 1977, as a locally owned and operated cooperative, Westman is dedicated to delivering competitive and innovative services, providing an exceptional member experience, and supporting the communities we serve. 

What we have to offer:

  • Competitive compensation package.
  • Comprehensive group benefits plan (extended health; life; dental; vision; GRRSP; and health and wellness).
  • Various Learning and Development initiatives, and opportunities to grow within our team!  
  • Opportunity to participate in company events and activities and enjoy our company perks! 

What you’ll do:

  • Provide exceptional internal and external customer service, engaging with both a technical and non-technical audience.
  • Collaborate with the managers regarding technical requirements for customers and provide technical sales support as well as assistance with project costing.
  • Participate in the development and evolution of SLOs and SLAs.
  • Provide technical input and work cooperatively with other departments to coordinate support and escalation.
  • Develop and deliver presentations/training to both customers and internal stakeholders. 
  • Organize weekly cross-functional meetings to assign, prioritize, and advance projects to completion.
  • Provide regular updates to the Sales Manager on projects, progress, and billing.
  • Initiate, develop, and improve best practices for Westman Business.

What you’ll bring to the team:

  • Minimum Grade 12 education or equivalent.
  • Minimum one technical certification (or working towards), such as Comptia A+, Cisco CCNA/CCDP, etc.
  • 2-3 years’ experience in data services field including hands-on Internet and networking experience and phone support experience.
  • Excellent understanding of the technical fundamentals of the internet and internet protocols.
  • Knowledge of Windows 10 and 11 desktop support issues.
  • Knowledge of DNS, TCP/IP and other networking concepts.
  • Must have a valid driver’s license and the ability to travel.
  • Must be available for emergency services.

DEADLINE FOR APPLICATIONS: This position is open until filled.

Apply today to join our team at and begin your exciting career journey with us! 

As an equal-opportunity employer, we are committed to an inclusive and barrier free environment at Westman Communications Group and encourage applications from all qualified individuals. If you require a reasonable accommodation at any point during recruitment process or would like to request this posting in an alternate format, please indicate by emailing of the accommodation requirements. While we thank each applicant for their interest, only selected candidates will be contacted.

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