Business Systems Analyst (Network and Telecom)

Remote London, ON

Summary of Duties

Reports to a Manager of Information Systems as designated by Director, Technology Services. Develops and/or assists with selection and implementation of business solutions, providing consultation services in the selection of business solutions, including recommending appropriate hardware or software platforms; develops systems and applications and provides training and on-going support of hardware and software systems, and monitors effective use of the same.

Areas of Focus

Network Installation and Configuration:

  • Installing and configuring network hardware, including routers, switches, access points, and firewalls.
  • Setting up and managing network protocols, IP addresses and subnetting.

Network Troubleshooting:

  • Identifying and resolving network connectivity issues for both hardware and software.
  • Using network diagnostic tools to analyze and resolve challenges. (Wireshark, Fluke Networks, Ping, Traceroute, ipconfig, etc.).

Network Security:

  • Implementing and maintaining network security measures, such as firewalls, intrusion detection/prevention systems, and access controls.
  • Implement, administer, and maintain various Network Access Controls for network monitoring and security. Cisco ISE, Palo Alto XSOAR / Aruba ClearPass.

Cisco Unified Call Manager:

  • Setting up endpoints, such as IP phones, softphones (Jabber).
  • Managing and administering Cisco CUCM / UCCX environment.


  • Three year Community College Business Information Systems Diploma.
  • Three years related experience.

Specialized Training & Licenses

Skills and abilities in the following areas are necessary:

  • Valid Driver's License - Class G
  • Industry designations and/or courses on specific products may be required.

How to Apply:

For a complete job description and to apply on-line, please visit the City of London website at

Please note following the interview stage, a criminal record check will be required prior to moving to the next stage in the selection process.

Closing Date for Applications: Thursday, November 9, 2023.

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