Locelle is looking for an Client Success Manager to join our team in British Columbia (remote for now). This person will operate as the lead on all critical business accounts. The focus of this vital role is to manage the relationship with the client by creating a positive working relationship. They will be responsible for onboarding, addressing client issues and responding to questions.
The ideal candidate comes with experience in account management and developing new business opportunities among both existing and new customers. Excellent cross-functional experience working with customer service and product development to improve the entire customer experience is a critical factor in this role.
Responsibilities:
- Oversee customer account management – Includes onboarding and managing client expectations
- Collaborate cross-functionally – Work closely with the team to ensure clients are delighted, satisfied and engaged with products and services.
- Ensure delivery to customers - Facilitate the timely and successful delivery of solutions according to customer needs and objectives.
Requirements:
- Working toward a degree in Business, Sales or related field
- Strong verbal and written communications skills
- Excellent listening, negotiation, and presentation abilities
- Familiarity with CRM software preferred
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
About Locelle:
Locelle is a mentorship platform dedicated to helping women advance in traditionally male-dominated industries through access to tailored guidance from women leaders.
Our employees enjoy a work culture that promotes diversity, inclusion and well-being.
Locelle benefits include professional development opportunities, team building events and access to networking with leaders.