COMMERCIAL ACCOUNT ADMINISTRATOR – WESTMAN BUSINESS

WESTMAN COMMUNICATIONS GROUP (Westman) is seeking applications from energetic, highly motivated individuals to become part of our growing team! 

Westman is an industry-leading communications provider based in Brandon MB, offering residential and commercial High-Speed Internet, Digital TV, and Phone services in communities across Manitoba. Established in 1977, as a locally owned and operated cooperative, Westman is dedicated to delivering competitive and innovative services, providing an exceptional member experience, and supporting the communities we serve. 

Westman Business is a department within Westman that is devoted to providing businesses of all sizes across Western Manitoba with high-quality Internet, HD TV, and phone services.

What we have to offer:

• Competitive compensation package.
• Comprehensive group benefits plan (extended health; life; dental; vision; GRRSP; and health and wellness).
• Various Learning and Development initiatives, and opportunities to grow within our team!  
• Opportunity to participate in company events and activities and enjoy our company perks! 

What you’ll do:

• Administer the day-to-day operations for commercial clients, ensuring their accounts are maintained, updated, and accurate.
• Coordinate the corporate installation process from start to finish, including site surveys, serviceability checks, confirming installation dates/times with customers, scheduling and dispatching of technicians for assigned work, ensuring readiness of equipment, and finalize the process.
• Assist new and existing clients with inquiries, requests, and issues, ensuring prompt and efficient communication through both written and verbal channels.
• Support Account Executives with various administrative tasks.
• Prioritize and coordinate daily tasks, ensuring timely completion of assigned duties.
• Accurately enter order information and customer requirements, finalizing the order upon completion.
• Assist in forecasting and implementation of scheduling of resources to fulfill customer requirements.

What you’ll bring to the team:

• Grade 12 education or equivalent. A minimum of 1-year post-secondary education in Business Administration or a related field is considered an asset.
• Minimum 2+ years’ experience in sales or customer service.
• Experience with Salesforce, CSG, and/or QuickBase is considered an asset.
• Telecommunications experience is considered an asset.
• Proficiency with Microsoft Office 365 Office (Outlook, Word, Excel, SharePoint, OneDrive).
• Ability to learn the details and benefits of Westman’s Business Products & Services. 
• Must hold and maintain a valid driver’s license.

DEADLINE FOR APPLICATIONS: This position is open until filled.

As an equal-opportunity employer, we are committed to an inclusive and barrier free environment at Westman Communications Group and encourage applications from all qualified individuals. If you require a reasonable accommodation at any point during recruitment process or would like to request this posting in an alternate format, please indicate by emailing [email protected] of the accommodation requirements. While we thank each applicant for their interest, only selected candidates will be contacted.

Apply today to join our team at https://westmancom.com/careers and begin your exciting career journey with us!