Fidelity Canada

Salesforce Developer (Programmer Analyst Sr)

Business Overview:

The CRM support group is part of IS division, and provides support for Customer Relationship Management and Marketing applications for Fidelity Investments Canada. 

Position Description:

Reporting to the CRM Support Team Manager, the Programmer Analyst Sr is responsible for development and support of Customer Relationship Management and Events Management technical solutions for Fidelity Canada. This includes support of existing CRM and Marketing tools, evaluation and development of new solutions based on specific business requirements, and rotating on-call support for SalesForce.com and Marketo applications.  

Key Accountabilities:

• Develop LWC/Apex/Visualforce in Salesforce platform and document process
• Develop Einstein Analytics components
• Lead in definition and estimation of project work packages, including systems design specifications, overall testing and implementation plans
• Develop and configure event management tool (Marketo)
• Complete required unit-testing, and cooperate with other IS and business teams to ensure timely, efficient and errors-free implementation
• Participate in planning and execution of CRM and Events Management tools upgrades and migrations
• Participate in CRM support schedule, work on incident and enhancement/maintenance tickets assignments and deliver excellent technical support
• Proactively promote enhancements to departmental processes, technical and business solutions
• Maintain solid understanding of business needs and participates in planning and execution of technical presentations and demos for our business partners

Skills, Knowledge and Experience:

• 3-5 years Development experience (LWC,  Apex, Visualforce) with Salesforce platform
• At least 1 year experience with Einstein Analytics
• Experience developing in Java, experience with Web Services Development
• Solid experience with the full life cycle of software development
• Strong development skills in Apex/Visualforce, Java, Web Services
• Understanding of SaS, CRM and Event Management systems architecture and development tools
• Strong leadership skills
• Detail oriented, with strong analytical skills
• Customer service oriented
• Solid written and verbal communication skills; ability to effectively communicate technical concepts to business users
• Self-starter with strong teamwork culture
• General understanding of the financial services sector

Nice to Have:

• Experience with Salesforce Service Cloud development
• Experience with Salesforce Financial Cloud development
• Development experience with REST Web Services
• Development experience with Events Management systems, preferably Marketo
• Development experience in Mutual Funds industry

Education:

• University degree, preferably in Computer Science
• Salesforce Certification – Salesforce Certified Platform Developer II

Given the current circumstance, the resource will be working from home, 100% of the time. As working conditions return to normal, they will be expected to be onsite.