About Us:
At Microserve, we are an industry leader in providing technology solutions to public and private sector clients across Western Canada. Headquartered in Burnaby, BC, with offices in Victoria, Calgary, and Edmonton, we employ over 550 team members, and are one of the largest technology solutions providers, recognized our ability to deliver and innovate to meet the changing needs of our clients.
Position Overview:
Microserve is looking for a Configuration Technician Team Lead to join our team in Victoria, BC.
The Configuration Team Lead is responsible for leading the Configuration team at the Tech Centre. They will work with their team on configuring new computers for clients, imaging large volumes of PCs and printers in a team environment. The Configuration Team Lead will also be the main source of training and support for their team and responsible for their performance reviews, leaves (using ADP) and development.
Responsibilities
- Provide training & support to Configuration Technicians in the team as needed
- Perform software installation and configuration
- Support other departments in the Tech Centre as necessary, depending on workload
- Work proactively to ensure that service delivery is aligned to the client needs, handle client escalations and work on improving client experience
- Perform administrative tasks including performance reviews and leave management in ADP
- Ensure their team is motivated and meeting assigned targets, distributing the daily tasks to the team
- Ensure all service levels are met as per the client requirements and shipping deadlines
- Work on process improvement and innovation with focus on improving efficiency, utilization, productivity, revenue and customer satisfaction
Qualifications and Education Requirements
- 3+ years of experience in an enterprise/business IT environment
- Knowledge of desktop hardware, preferably from an enterprise or business environment
- Knowledge of software installation and troubleshooting in a Windows environment
- Experience in PC assembly or repair
- Adept at leading team activities, Kaizen meetings and quality audit processes
- Adept in change management and implementing changes in the Config team.
- CompTIA A+ Certification (or similar) considered an asset
- Vendor-specific hardware certification desired
Position specific requirements
- Must be able to lift 50+ lbs.
- Must be able to pass a criminal record check (CPIC)
Corporate responsibility
Employee will understand, meet and live our core values
Will Sweep Floors, Openness, Flexibility, Not Stuffy, Customer Driven
Compensation and Benefits:
In accordance with the BC Pay Transparency Act the range for this role for BC residents is $50,000 – $57,000 annually.
- Paid vacations
- Additional 5 personal days
- Paid sick days
- Extended Medical and Dental plan from day one
At Microserve, we gather compensation benchmarking data across BC & Canada for our roles and use that data to build a salary range for our current team and future talent. Your exact salary is determined based on a combination of your relevant experience, skill, competencies, and internal pay equity. If you feel like this role is your dream job and have questions about compensation and benefits, please get in touch with us as we are always happy to discuss further. At Microserve we believe that compensation conversations should always be ongoing.