Corporate Services Representative (Contract)

WHO ARE WE? 

Are you looking to build an exciting and dynamic career at a company with prestigious blue-chip clients and international reach? Dye & Durham, a leading global provider of cloud–based software and technology solutions, is focused on an unwavering commitment to customer excellence and to the personal and professional growth of its employees.  

Dye & Durham provides critical information services and workflows used by clients all over the world to manage their process, information and regulatory requirements. The company offers rewarding opportunities for those with legal, tech, financial services and sales expertise. With clients that include major law firms, financial service institutions and government organizations in Canada, the United Kingdom, Ireland, South Africa and Australia, a fulfilling career awaits you at Dye & Durham. 

WHAT WILL YOU DO? 

The Corporate Services Representative is responsible for processing orders submitted by ECORE clients. 

Day to day responsibilities include processing a high volume of search requests via our ECORE system, uploading the correct reports to client accounts providing updates on status of pending orders as required. 

• Providing our clients with assistance in ordering searches including Bank Act, corporate searches, and NUANS requests. 
• Assist in the flow of day-to-day operations, with a focus in ensuring orders are fulfilled and completed within SLA’s. 
• Follow-up of files sent to ministries and agents. 
• Invoicing for services rendered as required. 
• Communicating with clients as necessary to obtain missing information, resolve discrepancies in information and provide updates on the progress of files 
• Communication with out-of-town agents to ensure timely updates are received and relayed to clients. 

Responsibilities:

• Maintain SLAs for manually fulfilled orders 
• Responding to customer enquiries regarding process serving requests received by ECORE™, e-mail, telephone etc. 
• Reviewing work orders to verify and identify billing information 
• Coding and entering billing information in preparation of client invoicing 
• Preparing courier packages 
• Promoting and personally demonstrating the Company’s core values (Dye & Durham DNA) when dealing with internal and external clients and other business stakeholders 
• Participating in learning and development opportunities 
• Recognizing and leveraging opportunities to promote Dye & Durham’s range of products and services to clients; with a particular focus on promoting ECORE™ 
• Participating in the development and documentation of procedures 
• Providing assistance to other team members, as required 
• Performing general office tasks, as required  

WHAT DO YOU NEED TO BE CONSIDERED? 

• Proficiency working with computers. 
• High attention to detail 
• Ability to complete multiple tasks at the same time 
• Ability to work well under pressure 
• Excellent organizational skills. 
• Self-motivated individual with initiative. 

WHY WORK FOR US? 

At Dye & Durham we strive to be visionaries! As a leader in our field, we ensure our employees are ready for the next challenge in their journey with us by offering internal and external training opportunities. We offer competitive salaries and a whole host of benefits including healthcare, pension, company discounts, wellness programs, and paid days off to move house or volunteer for your favourite charity. 

Do you share our DNA? 

• We ask how tomorrow can be better than today 
• We are passionate about solving our customer's challenges 
• Our ideas break boundaries 
• We value different perspectives and encourage dialogue 
• We take ownership and celebrate together 

WHAT NEXT? 

Hit apply and your application will be reviewed by our talent acquisition team who will contact you directly.  

Please note that this position is subject to background and reference checks. 

Dye & Durham is an equal opportunity employer. We provide opportunities without regard to race, colour, religion, sexual orientations, gender identity, national origin, marital or family status, disability status or other applicable legally protected characteristics.