Incident Management Lead
The Incident Management Lead provides a customer focused response to ensure end users across all ministries and ILO’s are supported, using incident or service request management tools and principals. The Lead and their team adhere to 1GX severity levels and escalation protocols. The Incident Management Lead also collaborates with stakeholders such as the Service Alberta IT division in the use of common tools and processes, including GoA Service desk and the BERNIE tool set. BERNIE includes incident and service request management.
- University graduation in a related field such as Business Administration, Business Analysis, Commerce, Computer Sciences, Information Technology.
- 4 years of directly related experience working with the business processes and practices within the streams like Human Capital Management, Payroll & Benefits, Finance and/or Supply Chain Management.
- Experience in an ERP system similar to 1GX applications and data, including interactions between various modules and components of the solution (finance, human capital management, supply chain management and treasury).