Your Opportunity:
Tasktop Technologies has an exciting opportunity for an Instructional Designer & Training Project Manager to join our Customer Success Team.
This position will be primarily responsible for creating and maintaining high quality eLearning training courses in a Learning Management System. Do you excel in instructional design and understand software delivery, DevOps methods and software implementation processes? Do you have a natural ability to articulate process steps for configuring software solutions? Join the Tasktop Team as an Instructional Designer and become a key contributor in our Customer Success group that educates and enables people and organizations to transform and win in the marketplace using Tasktop products.
Day to day you will:
- Create high quality eLearning training courses and educational content in the DevOps space
- Develop interactive exercises, software simulations, interactive videos, guided walkthroughs, lesson plans, assessments and exams to be deployed in a LMS
- Work independently and with Engineering and Product Management team on developing training content for new or improved feature sets
- Perform training portfolio and project management activities such as course backlog and task management, request intake and scheduling coordination, internal and external communication, etc.
- Attend product demos and research to capture new content requirements
- Curate existing educational material from Webinars and enablement sessions and turn into formal training material
- Perform training administration tasks such as course scheduling, reporting and coordination
- Assist in defining and developing knowledge management strategies for both internal and external user communities
- Communicate across Tasktop to inform and enable stakeholders on training program changes and enhancements
What we are looking for:
- Knowledge and experience in creating eLearning courseware using Articulate 360 or similar course creation tools (with samples to validate your abilities)
- Experience with Absorb LMS or similar LMS systems
- A minimum of five years of experience working for a software company, preferably in a technical role such as Technical Trainer, Technical Support, Engineering, Business Analyst, etc. (or equivalent experience)
- Strong technical writing, editing, graphic design, video and eLearning design skills
- Strong process analysis, design, and documentation skills
- Must have excellent communication skills, solid technical understanding, and the confidence to collaborate in a highly technical environment
- Well versed in Adult Learning Principles, Educational Technology, and Instructional Design best practices
- Intermediate to advanced experience with Camtasia or similar video editing tool
What gives you an edge:
- Previous job role in IT software, instructional design and technical training
- Some proficiency or understanding of DevOps processes
- Project Management experience
- Self-starter and able to deliver projects independently
- A detail-oriented individual who has a passion to excel and exceed expectations
Location:
Ideally this person would be located in the Eastern Time Zone in Canada or the USA.
Who we are:
Tasktop is transforming how the world’s largest organizations manage the process of building software. Our Value Stream Management (VSM) platform has enabled our Fortune 500 customers to dramatically reduce their time to market and increase the velocity of software development. Sitting above the entire software development toolchain, Tasktop’s VSM platform integrates all popular software development tools - like Jira, ServiceNow, Azure DevOps and many more - and allows organizations to see where work is getting stuck and how they can improve. Tasktop has been recognized by industry analysts such as Forrester and Gigaom as the leader in this new category of tools.
Founded in Vancouver, Canada, Tasktop is a global company with staff across North America, Europe and Australia. We have an energetic vibe, where we value work/life balance and creating an organization of diverse individuals that learn from each other. Recently named Built-In Austin’s Best Midsize Place to Work For, Tasktop provides the space to do the best work of your life.
Why Tasktop:
Diversity and caring for each other are two of Tasktop’s key values and at Tasktop, we have built a community of mutual respect and trust. We believe that diverse teams perform better and foster an environment of belonging and inclusion. We aim to continually learn, evolve, and be better versions of ourselves.
As a Tasktop employee you will enjoy flexibility, a fitness allowance, volunteer programs, a generous vacation offering, and plenty more benefits!
Do you want to join the movement? We would love to hear from you. Apply within!