About Fiix
Fiix is on a mission to build better maintenance teams by connecting customers to the tools, resources, and technology they need to join the future of maintenance. We help our customers drive better business outcomes with easy-to-use, AI-driven maintenance software, an open ecosystem, pre-built integrations and the industry expertise they need for maintenance success. There are over 2600 maintenance teams in 90+ countries using Fiix to improve communication, asset health, and even sustainability.
Creating positive social impact is baked into our company DNA, and as one of Canada’s fastest-growing companies and Best Workplaces, we’re transforming an industry and doing it the right way.
About the team
Our Fiixers are the key to our success. Our team is made up of professionals who bring together a variety of experiences, backgrounds and perspectives. We celebrate the diversity of our people and place a high value on creating an environment where everyone can bring their whole self to work.
As a Fiixer, you will work in a caring and collaborative culture, alongside people who are passionate and purpose-driven. You’ll have the support and resources you need to grow, achieve your professional goals and develop your career for the future.
In our fast-paced, high-growth environment, you’ll have the opportunity to work on challenging projects, develop your expertise and pursue leadership, within and outside of your role. Plus, as a BCorp certified organization, there are tons of opportunities to make an impact! Take paid time off to volunteer in your community, start up a new committee, join an employee resource group, or mentor other Fiixers. Best of all, you’ll have the flexibility to work remotely or come and experience our awesome office. No matter where you’re working from, we’re committed to ensuring that the Fiixer experience is best in class!
As an Integrations Manager you will play a key role in new and existing Fiix integrations. You will be part of a team whose goal is to connect Fiix to the rest of the world! You will regularly meet with customers and prospects to understand their integration needs and use this knowledge to partner with internal and external vendors to make these integrations a reality. You are customer focused, smart and enthusiastic and have a keen interest in making great software products.
What you will do:
- Leverage technical understanding, customer focus, attention to detail, quality and communication skills to identify, implement, test and deploy solutions
- Form relationships and regularly meet with customers, partners, and prospects to understand integration needs
- Use your findings to design and validate integrations that make our entire customer base successful
- When needed, partner with other vendors and solution providers and make these integrations a reality
- Understand the market and identify trends to define a short and longer term strategy
- Evaluate competitors and market trends to detect threats and opportunities
- Partner with engineering teams and other stakeholders to solution new integrations and enhance existing ones
- Prioritize the backlog to ensure the team is focused on delivering value to the business
- Effectively communicate, across many channels, your progress with your team & stakeholders
- Measure and communicate the impact of new and existing solutions and use it to plan future projects
What we’re looking for:
- 3+ years experience in a customer facing role like Solutions Engineer, Professional Services, Application Consultant working with a managed solution or in a SaaD environment
- 2+ years experience leading projects requiring managing customer expectations
- Proven track record of prioritizing the needs of various stakeholders across multiple projects simultaneously
- Experience solutioning Web Services standards and technologies (e.g. XML, XSLT, SOAP, WSDL, XSD, REST, JSON, JavaScript etc.)
- Experience in ERP or financial management software solutions and software development experience are considered assets
- Degree in Computer Science, Software Engineering considered an asset
- Software development experience considered an asset
Equity Statement
At Fiix, we recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process.