HORIZON Grocery + Wellness is Western Canada’s leading distributor of organic and natural products. We thrive as the market leader via effective partnerships and primary relationships with our valued retailers. We are a privately owned, 100% Canadian company with a 150,000 square foot Grocery warehouse and a 40,000 square foot Wellness warehouse in south Burnaby, BC.
ROLE SUMMARY:
Our IT Support role provides Help Desk/Support for users across the business with desktop/laptop applications and supporting remote access. They have knowledge of the server/workstation model, including software and hardware, and provide expertise. They are available and approachable to troubleshoot computer problems with/for employees. They have effective communication skills and patience when assisting employees with hardware and software issues. Our IT Support role is a resource for the employees and help develop technical skills where possible.
KEY RESPONSIBILITIES:
- Provide first level technical support to employees by answering questions, fixing technical problems, troubleshooting, and providing desk-side support
- Responsible for operational and administrative functions such as: account setup, printer setup, desktop configurations, workstation setup, software installations, and network cabling
- Monitor and troubleshoot end-user related issues, including workstation performance, system logs, disk usage, and email
- Document setup/troubleshooting processes and solutions for end-users and/or IT team
- Manage and support
- Windows File and Printing servers, including installation, backup/recovery, and regular server patching
- Office devices (i.e. printers, copiers)
- Handheld system including MobiControl - SOTI server
- Network security solutions including Checkpoint, DUO, Darktrace. SonicWALL Time-Base One-time Password solution
- Windows Server services including: WSUS, MDT, DHCP, DNS, AD
- Exchange hybrid and O365
- VMware Horizon
- Manage and rotate daily and weekly backup disks
- Track hardware inventory, including any changes, additions, decommissions of hardware
- Test software and computer solutions as assigned
- Prepare training documentation and conduct training, as requested
- Assist with business ERP software application, as requested
- Other duties: as assigned
QUALIFICATIONS AND EXPECTATIONS:
- 2+ years of IT support and help desk experience
- Excellent customer service skills, approachable and patient
- Professional, collaborative and team focused
- Good knowledge of operating systems, primarily Windows 10
- PC hardware knowledge
- Strong Excel/Word/PowerPoint/Outlook skills
- Basic Networking knowledge (TCP/IP, switches, OSI model, VLANs, routers)
- Basic Database Knowledge (Access or SQL server or Oracle)
- Experience with:
- Windows Active Directory, Printing, File, DHCP, DNS service, WSUS, MDT
- Exchange Server and O365 in a hybrid environment
- Firewall, SSL-VPN and multi-factor authentication
- VMware vSphere
- VMware Horizon
- Knowledge of HTML, CSS and using a support ticketing application an asset
- Post secondary computer science/IT education or training such as: CompTIA A+, Network+, Security+, Microsoft MSP/MCSA/MSCE an asset
BENEFITS + PERKS:
- Paid lunch break
- Extended Health + Dental benefits after 3 full months of employment
- Fitness, Cycling, Transit subsidies
- 3 weeks' vacation time, plus a Roving Stat each year
- Generous sick time allowance
- Gym/weight room onsite
- Discounted lunch/dinner items
- Discounts on products
SUBMISSION DEADLINE: October 18, 2021
If you, or anyone you know, is interested, please send a resume with a cover letter including salary expectations to:
hr@horizondistributors.com (on the subject line please note “IT Support 2021”)
For more information visit: https://www.horizondistributors.com/job-opportunities/
Note: We thank everyone for their interest but only those advancing to the next stage of the recruitment process will be contacted. Only candidates located in the Greater Vancouver area will be considered.