IT Technician

Responsibilities:

• Tier 1-3 support for general IT related issues, network connectivity, wireless access and satellite services
• Onsite support for clients including servers, desktops and printers, phone systems and networks
• Perform backups both onsite and to the cloud for clients
• Remote maintenance for satellite customers including connectivity, content filtering, email and VoIP platforms
• Secure networks utilizing next generation firewalls, anti-virus and proactive monitoring
• Perform preventative and unscheduled maintenance
• Assist clients with adds, moves and changes for a variety of phone system platforms
• Client training as required
• Accurately complete all paperwork and maintain records of work done
• Follow company rules, policies and standards regarding Health, Safety and Environment
• Complete network and phone system cutovers including customer engagement, project planning, post installation documentation
• Other related duties as assigned by manager

Employment Requirements:

• At least three (3) years of experience as an IT support specialist or administrator
• Completion of a college diploma
• Microsoft Server, Exchange, Office 365. MS Certifications are a bonus (MSCE)
• Experience working on VoIP technology and IP Phone systems
• Experience working with terrestrial networks is a bonus
• Experience providing support for client/server environments
• Experience with wired and wireless LANs
• Cisco Networking, Voice, Wi-Fi. Cisco certifications are a bonus (CCNA, CCNA Voice)
• Ability to adapt to and learn new technologies
• Customer service oriented
• Class 5 driver’s license with a clean driver’s abstract as some travel will likely be required
• Ability to be on rotational on-call schedule
• Proficient in written and spoken English and Excellent communication and interpersonal skills
• Excellent attention to detail and organizational skills
• Ability to work alone or as part of a team
• Self-motivated and responsive
• Ability to meet tight deadlines while maintaining a positive and collegial attitude
• English language ability

Duration: Full-time Permanent

Language of Work: English

Hours of Work: 40 hours per week

Wage: $30.00 to $32.00 per hour (based on experience and skill level)

Benefits: Extended health and dental, RRSP matching, three (3) weeks vacation, annual fitness allowance, 3 personal and 6 sick days per year and profit sharing.

Location:

• Primary Location: 127 Copper Road Whitehorse YT Y1A 2Z7
• Travel across Yukon is required to meet client needs.

Contact:

• Please email your resume to [email protected]