Product Manager, Public Safety and 5G Services

About Us:

We’re looking for transformative and innovative problem solvers to help us shape the future of enterprise and consumer 5G services. By harnessing the power of 5G to drive both enterprise digital transformation and delight consumers with new services, you will have the unique opportunity to build and grow new wireless products and solutions from the ground up that will leverage the breadth of Bell’s portfolio of leading services. 

Not all 5G networks are created equal. While many may say they have 5G, it takes a leader in network innovation to build Canada’s best 5G network. Bell has the world-class infrastructure required to provide the coverage, reliability and support needed to deliver the network of the future.

Bell invests in formal career growth and development programs that help our team members become more effective and confident leaders. Bell provides meaningful opportunities for our next generation of leaders by investing in programs for recent graduates, interns and summer students. By dedicating special attention to youth, we make sure that our future leaders have all the tools and resources available to succeed in the workplace.

Are you ready to accelerate your career growth with exposure to the world’s leading technologies and collaborative team members committed to creating a thriving, prosperous and more connected world?

Position Description:

This is a new product position for a customer-focused product manager with a proven track record of delivering solutions to government and enterprise customers. You will work directly with Bell’s Public Safety and Enterprise sales teams, Network and Marketing team members to accelerate Bell’s 5G product momentum. Public safety agencies need to confidently integrate new technologies into their operations and optimize their communications and response times.

You will work on the creation of innovative new applications while also enhancing the ways our customers confidently engage with Bell services.

The Product Manager will report to the 5G Service Development & Public Safety Director. As part of the Bell Mobility Products team, you will work closely with various Bell business units (i.e. Bell Business Markets) to capitalize on Bell’s unrivaled assets to build a robust 5G product portfolio particularly as Bell is aggressively investing in its largest capital acceleration project in our company’s 141 year history.

Familiarity with the First Responder vertical, the Industrial Internet of Things, cloud based digital enterprise architectures, XR applications, hardware and 5G network elements (enhanced mobile broadband, ultralow latency, massive machine type communication and MEC) will help the Product Manager execute on products essential for enterprises and government agencies to digitally transform their operations.

Accountabilities: 

• Product development including developing product requirements, concept design and architecture development of new services across multiple business units; preparing business case justification for product investments; support through all stages of ideation, funding, design and execution. Identify launch strategies and post-launch support, reporting and analytics with the customer experience being paramount.
• Proven track record for collaboration and cross-domain partnering. Effectively build relationships including external partners to execute new 5G services.
• Support the Public Safety governance process to ensure execution of the product roadmap in coordination with the various stakeholders across Bell’s business units.
• Develop customer facing Product POC processes to support enterprises, government and solutions partners in testing 5G enablers (i.e. Edge, latency, etc.) Build operational processes to support partners to move from POC to production on an accelerated pace.
• Manage development and product releases with internal cross functional groups (i.e. IT, network technology, billing, customer care, sales and marketing).
• Engage and influence cross-functional product teams to deliver complex customer-focused services with the desired deployment schedules.
• Track and analyze performance of solutions through the various stages of the product lifecycle to help identify opportunities or areas of improvement

Desired Qualifications / Competencies: 

Problem Solving & Analytical Thinking:

• Demonstrated analytical problem solving and skilled in communicating new business models with stakeholders in ambiguous circumstances
• Develops models and scenarios to forecast monthly, quarterly, and annual performance

Customer focus:

• You are relentlessly focused on delivering the best customer experience possible
• Proactively monitor product performance and service availability with a “customer first” mindset.

Impact and Influence:

• You motivate your stakeholders by evangelizing your thought leadership, but you are also willing to dive-in to supporting breaking down siloes
• Entrepreneurial with a roll up your sleeves and get things done attitude to drive innovation
• Motivated and comfortable leading others during workshops and other cross-functional processes.

Interactive Communication:

• Excellent presentation skills to clearly and effectively communicate across departments and external partners
• Written and verbal communication skills in French and English (asset)

Product Development:

• 2-3 years of practical experience in finance, marketing, or other related business streams
• Working knowledge of Telecommunications products and next-gen customer needs (streaming, social media, cloud, 5G)
• Strong command in MS Excel, PowerPoint, Word and other digital virtual communication platforms (i.e. Jira, Miro, Slack, etc.). For recent graduates we will consider relevant academic experience (i.e. projects, coop terms, etc.) in lieu of industry tenure.