Reporting to the Product Specialist Lead, the Product Specialist, Sales is responsible for providing product expertise to customers and internally across teams within Andgo. This role provides focused support to both the sales team and prospects & customers throughout their entire journey with Andgo. They’re an important role internally within Andgo, bridging user insights to the rest of the Product team, managing product education with our knowledge base and other materials.
At Andgo, we value our relationships with our customers; this candidate is passionate about building relationships and continually working with customers to learn their business and ongoing challenges and successes, which in turn allows us to develop meaningful products. This will require working closely with our customers and a thorough understanding of the Andgo system's operation, how it fits within a customer's IT landscape, and their day-to-day business operations.
This role requires keen problem-solving skills and a technical understanding of the Andgo system. A growth mindset is key; this person continuously looks for improvements in how we do things.
What you bring to the team
The Product Specialist, Sales role is responsible for providing a positive and valuable experience for prospective and new customers as they evaluate and begin to integrate the Andgo system into their organization's procedures and technical systems. They continue to provide ongoing product support as customers adapt and optimize their use of Andgo. They have the ability to explain the Andgo platform in plain language to multiple stakeholder types, and expertly communicate the problems our solutions aim to solve. Many of our customers are large enterprise organizations that require multiple components when launching our platform: privacy, security, data integration and validation, workflow optimization, change management, training, and communication.
The successful candidate has experience working with IT in large organizations, software rollouts, engaging with various customers through change management, adoption, and process improvement. The candidate is able to effectively collect, understand, and evaluate product insights from both customers and prospects. An exceptional candidate is one who is passionate about helping customers by listening and providing value, all while improving our current processes and materials to better assist our customers. There is significant room to grow in this position.
What you’ll be doing
Product Specialist
- Manage training, materials, and support for onboarding customers, alongside the Implementation team at Andgo The "go-to expert" for how the product functions inside a large customer organization.
- Contribute to building and maintaining a community of trust with our customers/prospects with frequent and meaningful communication.
- Assist with the execution of customer onboarding plans, including design & discovery, implementation and training, product launch, and support.
- Coordinate additional resources for the successful onboarding and support of customers.
- Work closely with internal technical teams to report on customer technical needs, user trends, and resolve customer inquiries using technical and non-technical methods.
- Develop onboarding documentation, define specifications for new training and testing tools, expand data management.
- Manage support of existing customers and prospect inquiries, including troubleshooting issues.
- Explore additional metrics, tools, and data to assist with the Product Team goals.
- Assist customers with data requests, including ad hoc queries and reports, uploads, and metrics.
- Stay connected with the development of internal feature development. Contribute to the product roadmap with user insights, repeat issues and successes, new requests, and so on.
- Assist with rollout of new product releases by updating documentation, knowledge base articles and internal processes where applicable.
Dedicated Sales Support
- Partner with the sales team to qualify new sales opportunities.
- Provide product expertise and support to customers throughout the sales cycle.
- Develop and deliver effective presentations and demos that showcase the value of our products/services, and adapt to different stakeholders.
- Conduct product discovery calls and assessments to understand customer needs and pain points.
- Conduct in-depth technical demos and subsequent population of knowledge base articles.
- Collaborate with the sales team to establish trust and credibility with potential customers.
- Capture product insights and summarize trends from prospective customers
- Develop in-depth understanding of the customer landscape and how Andgo provides value
- Provide meaningful consultation on how prospective customers can leverage Andgo within their enterprise IT architecture
The ideal candidate
- Bachelor’s degree (or relevant experience) in Computer Science, Business, or related field.
- A solid technical understanding of the modern IT landscape
- Ability to develop and execute demos, in various formats and with multiple audiences.
- Excellent presentation skills, adaptive storytelling.
- Exceptional communication skills.
- Ability to work collaboratively across teams.
- Ability to troubleshoot problems that arise.
- Adaptable to changing market conditions, customer needs, and product updates.
- Proficient in the English language, both written and verbal, sufficient for success in a remote work environment.
Nice to haves
- Experience with enterprise-scale applications.
- Industry knowledge (Scheduling/Staffing, Enterprise Organizations, etc.).
Work with us!
- Remote-friendly (Canada)
- 4 weeks of vacation
- Comprehensive health & dental benefits
- Education Fund: $1,500 annually for Professional Development and Education opportunities
- Home Office Stipend: $1,000 allowance to set up your home office
- Flexible Working Hours
- 10% Time: work-related side projects of your choosing
- Great team members
- Opportunity to make an impact on the Healthcare industry
**If you feel like you might not possess all the qualities we are looking for, we still want to hear from you! We believe in growing talent and building a diverse team that values growth and personal development.**
About Us
Simplifying complex interactions, Andgo facilitates communication for unplanned, immediate need vacancies and planned absences, ensuring the right person is in the right shift at the right time.
We believe that we, as a team, work best when we work closely together, and when ideas can be exchanged in an open and honest manner. We want our team to understand the “why” of the work they’re doing, and how it fits into the overall picture of Andgo as a product and business.
Andgo Culture
The culture at Andgo Systems is by D.E.S.I.G.N.
- Does the right thing. You solve the right problems at the right time, in the right way.
- Exhibits a growth mindset. You won’t hear the words ‘because we’ve always done it this way’ at Andgo. We’re a growing company filled with growing individuals. You are always looking for new solutions, open to change, and seeking knowledge.
- Shows authentic self. You contribute positively to Andgo’s culture. You support authenticity and fun in your workplace and community.
- Innovate & iterate. Our team is built up of smart people who do good work. You create and elevate thoughtful, well-defined solutions when proposing ideas.
- Good people help first. You have a service-first mentality, whether it’s helping a co-worker or a customer, you add value to every interaction. You have answers before our customers have questions.
- No ego. You thrive in an environment with open and honest communications. No ego means you understand feedback is an important process of improvement and are willing to change your view when presented with new, different, or additional information.
These shared core values are how we hire, review, reward, and recognize our team, so it’s important that you share these values in order to be a part of the Andgo team.