Senior Manager, Platform & Delivery

Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario.

At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team.

PRESTO is an electronic transit fare payment system in the Greater Toronto, Hamilton and Ottawa areas that eliminates the need for tickets, passes and cash. PRESTO serves more than 5 million customers across 11 transit agencies and processes over $2.5 billion in fares through 67 million boardings per month (pre-pandemic). Today, PRESTO offers one of the most globally advanced fare payment systems in the world having delivered new ways to pay for customers, including real time PRESTO Contactless with credit and Interac debit and PRESTO in Mobile Wallet across its transit agency clients, including the Toronto Transit Commission (TTC). Enhancing the customer experience through continuous improvement while working with our transit agency clients to support their needs, and maintaining a system that performs exceptionally, continue to drive PRESTO toward making transit better for all.

This role provides leadership and expertise in the development of technology strategies as technology and application platform owner. Owns and drives delivery initiatives, including technology currency in alignment with PRESTO Enterprise Architecture (EA) technical vision. Reports into the Director, Platform and Delivery, Channels and Payments Products.

What will I be doing?

• Accountable for platform and application technology strategies, decisions, technical vision and roadmap. Accountable for delivery of application technology platform stability, availability, performance, security, and reliability. 
• Drives technical decisions and make tradeoffs for the platform across the development lifecycle. Central point for technology and delivery escalation.
• Contributes to business case formulation with technology estimates and analysis to derive recommendations, support decision-making, justify resource commitments and budget funding requests.
• Supports Director of Platform and Delivery to lead and drive portfolio delivery, projects and or programs. Guides prioritization and sequencing of platform and product releases that enhances and maximizes business outcomes.
• Assesses business/technical feasibility of vendor designs and advises on the impact to current technology platform and alignment to future platform target state.
• Guides and collaborates with project managers, technology leaders and product managers and vendors to identify root cause issues and resolve any problems affecting technology platform and or delivery. Supports development of comprehensive and detailed delivery plans, ensuring all activities and interdependencies are planned across technology, business, product, operations, go to market, call center, support teams and vendors.
• Supports Director of Platform and Delivery, in partnership with PMO and Shared Services, to drive delivery maturity leveraging PMO best practices and center of excellence.
• Participates at senior levels of governance and manages issue escalation and recommendation to Technology Senior Leadership; provides subject matter expertise and advice.
• Collaborates with Release Management to define strategies and standard platform release trains and works closely with key stakeholders to discuss and resolve technical issues and environment contention.
• Partners and collaborates effectively with all external vendors leadership team and all client executive from Transit Agencies.
• Creates a working environment that is aligned with the organization’s desire to be a “best company to work for”, ensuring that people resources possess the required skills, are properly aligned, and are provided with the resources to do the job.

What Skills and Qualifications Do I Need?

• Completion of a degree in relevant discipline – or a combination of education, training and experience deemed equivalent.
• Demonstrated years’ progressively senior leadership experience, including leading technology transformation, ideally in the Payments space, budget oversight, development of KPI frameworks, vendor management.
• Progressive experience as payments technology platform and application owner, including digital payment applications, devices and backend services. Highly developed knowledge and experience in technology platform management, program and project management and delivery in an IT environment; ideally, within the Payments industry.
• Experience understanding complex projects with many interdependencies which create challenges in delivery, prioritization and organization design.
• Leadership skills, including interpersonal, presentation, communication, negotiation, and consensus building, and ability to lead a diverse team and interact with all levels internal and external to the organization.
• Political acuity to remain responsive and flexible to the demands of conflicting priorities within a complex work environment.
• Highly developed oral/written/public speaking/presentation skills to ability to lead change and communicate about technology in business terms, develop, present, recommend, implement, and manage business plans, feasibility studies, projects and programs.
• Ability to be highly functioning in an environment of ambiguity and frequent change.
• Ability to quickly gain deep cross-functional knowledge of transportation industry to effectively identify program risks.
• Strategic and innovative thinker with the ability to establish a clear roadmap and drive effective execution on an ongoing basis.

Don’t Meet Every Requirement?

If you’re excited about working with Metrolinx but your past experience doesn’t quite align with every qualification of this posting, we encourage you to apply. You just might be the right candidate for this or other roles. We are always looking for great talent to join our team.

We invite all interested individuals to apply and encourage applications from members of equity-deserving communities, including those who identify as Indigenous, Black, racialized, women, people with disabilities, and people with diverse gender identities, expressions and sexual orientations.

Accommodation:

We value the unique skills and experiences each person brings to Metrolinx and are committed to creating and maintaining an inclusive and accessible environment. We are committed to the requirements of the Accessibility for Ontarians with Disabilities Act so if you require accommodation during the hiring process, please let our Recruitment team know by contacting us at: 416-202-5601 or email hr.recruitment@metrolinx.com.

Application Process:

All applicants must be legally entitled to work in Canada. Metrolinx will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence, we recommend that you check your email regularly. If no response is received, we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate.

Should it be determined that any background information provided be misleading, inaccurate or incorrect, Metrolinx reserves the right to discontinue with the consideration of your application.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

WE ARE AN EQUITABLE AND INCLUSIVE EMPLOYER.