About Fiix
Fiix is on a mission to build better maintenance teams by connecting customers to the tools, resources, and technology they need to join the future of maintenance. We help our customers drive better business outcomes with easy-to-use, AI-driven maintenance software, an open ecosystem, pre-built integrations and the industry expertise they need for maintenance success. There are over 2600 maintenance teams in 90+ countries using Fiix to improve communication, asset health, and even sustainability.
Creating positive social impact is baked into our company DNA, and as one of Canada’s fastest-growing companies and Best Workplaces, we’re transforming an industry and doing it the right way.
About the team
Our Fiixers are the key to our success. Our team is made up of professionals who bring together a variety of experiences, backgrounds and perspectives. We celebrate the diversity of our people and place a high value on creating an environment where everyone can bring their whole self to work.
As a Fiixer, you will work in a caring and collaborative culture, alongside people who are passionate and purpose-driven. You’ll have the support and resources you need to grow, achieve your professional goals and develop your career for the future.
In our fast-paced, high-growth environment, you’ll have the opportunity to work on challenging projects, develop your expertise and pursue leadership, within and outside of your role. Plus, as a BCorp certified organization, there are tons of opportunities to make an impact! Take paid time off to volunteer in your community, start up a new committee, join an employee resource group, or mentor other Fiixers. Best of all, you’ll have the flexibility to work remotely or come and experience our awesome office. No matter where you’re working from, we’re committed to ensuring that the Fiixer experience is best in class!
We’re looking for a Senior Product Manager, Small and Medium Business (SMB) to help take Fiix’s explosive growth to a whole new level. We think most software is too complex; too many features with too many promises. We're on a mission to change that - to build truly superior software that changes the way people work. You must be innovative, strategic and comfortable with driving execution and have a “get the job done” attitude. You must be a skilled collaborator who can work with stakeholders across the company to drive alignment to a long-term product strategy and roadmap for our enterprise customers.
What you will do:
- Customer Insight: Understand small and medium business customers and their challenges and use this knowledge to develop a customer centric strategic roadmap ensuring alignment that delivers on revenue growth objectives and increased NPS
- Market and competitive research: Gather and synthesize market, customer and competitive research to identify product enhancements that drive market leadership
- Ability to analyze customer experience data and devise strategies to improve the free to paid conversion process as well as customer acquisition, onboarding, usage and retention.
- You have experience delivering self-serve mechanisms and freemium versions drive adoption and optimizing growth in the SMB segment
- You are a team player who can work closely with individuals across Engineering, Sales, Marketing and Customer success to drive alignment to our multi-year product strategy and roadmap.
- Establish product process within the team and across the organization to ensure effective communication and execution
- Have an understanding of tracking success metrics and building action plans to make progress against priority metrics.
What we're looking for:
- Experience creating winning SAAS applications targeted at Small and Medium Business users; but with consumer-services-like interfaces.
- 3+ years experience with B2B software
- You have gathered data and customer feedback on an existing product or workflow and successfully iterated based on your findings.
- Experience participating in an agile development and rapid prototyping process.
- Creative problem-solver who inspires innovation across the entire team.
- Experience working with Industrial Manufacturing, Maintenance, or Asset Management software solutions is a plus
- Bachelor’s degree required.
Equity Statement
At Fiix, we recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process.