Senior Project Manager

At Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes, experiences and value. How we work together is reflected through our five values: integrity, inspiration, tenacity, humility and care.

What Ontario Health offers: 

Achieving your career goals is a priority to us. Benefits of working at Ontario Health may include the following based on employment type: 

• Fully paid medical, dental and vision coverage from your first day
• Health care spending account
• Premium defined benefit pension plan
• 3 personal days and 2 float days annually
• Individual contributors start at 3 weeks’ vacation, and 4 weeks at 2 yrs.
• Career development opportunities
• A collaborative values-based team culture
• Wellness programs
• A hybrid working model
• Participation in Communities of Inclusion 

Want to make a difference in your career? Consider this opportunity. 

The Senior Project Manager will work with various teams within the Agency and with its external partners, clients, and vendors to ensure Ontario Health products and services are delivered in a timely and efficient manner with the highest level of quality. Large scale complex assignments should be expected and may lack clarity of goals and strategy. The Senior Project Manager utilizes their education and experience to define options on the approach to take. The Senior Project Manager collaborate with senior management and sponsors to bring clarity to the goals to the extent possible and identify strategies for successful delivery. The Senior Project Manager is therefore comfortable working within an ambiguous environment where change is constant and, with input from team members and SMEs, can effectively manage the delivery of the project(s)/program(s).

Here is what you will be doing: 

• Manages all project stages, including scope, timeline, and costs so to achieve project objectives in accordance with business needs/expectations and to do so in a way that establishes, maintains and grows positive relationships with stakeholders, including sponsors, project team, external partners, etc. Develops contingency plans to deal with issues.
• Assess projects in trouble, identifying issues/barriers to success at the strategic level and restructure the project so to enable achievement of business goals. This is beyond solving project level issue(s) as it involves a major adjustment in strategic direction/scope or approach at the business level.
• Engages stakeholders of impacting initiatives to create awareness and/or collaboration that may benefit either party.
• Works with the project sponsors and SME’s, ability to develop delivery framework based on business goals, including identifying key stakeholders, engagement strategy and communication plan; key risks/barriers to success and notional timeline.
• Manages multiple interrelated projects, and takes into consideration timelines, dependencies, risks, and available resourcing; finds efficiencies, mitigates risks, and ensures success of all projects.
• Support team and team members to achieve success.
• Actively provides coaching and mentorship to project team members throughout the engagement in a purposeful way, working with resource managers as may be appropriate; provides general/ad-hoc coaching to junior department members.
• Recognizes the strengths/weaknesses of team-members as well as personal styles/needs and uses such understanding to maximize productivity. Delegates work appropriately and realistically and provides correct amount of support or autonomy.
• Motivates the team and creates a collaborative micro-culture for the project; enables and encourages people and gain respect and trust.
• Makes decisions not just considering project/short term goals and strategies, but also long-term impacts and Agency strategic goals.
• Suggest strategies/means of improving performance of the projects to the sponsor for consideration/approval.
• Focuses on improving healthcare delivery in the province through positivity and being engaged.
• Maintains professional certification and participate in continuous learning in the relevant professional area(s) and how the new gained knowledge can be leveraged to improve project delivery in the organization.
• Develop project documentation including charter, integrated project plan, project schedule, status reports, meeting notes and other project artifacts as required.
• Ensure effective project change control, including managing IT Requests for Change (RFCs) and deployments to the various environments, is in place.
• Issue project change requests (PCRs) as applicable in response to changes in scope, schedule, budget, and release strategy (for multi-release projects).
• Provide timely and up-to-date status and other progress reports/presentations to Executives, Sponsor(s), stakeholders, the project team, and others as required that are clear, concise, transparent, and accurate.
• Proactively identify and manage risks, and systematically resolve or escalate known issues.
• Manage release of the product/project/work package to an operational environment.

Here is what you will need to be successful: 

Education and Experience: 

• Bachelor’s degree in computer science, healthcare, business or a related discipline or related experience.
• 8+ years of program and project management experience delivering large-scale technology initiatives and complex IT solutions in a highly integrated setting.
• Project Management Professional (PMP), Agile or actively working towards the designation is preferred.
• Direct experience coordinating and managing project activities, monitoring and reporting on progress, and anticipating and resolving issues, risks, and conflicts.
• Experience managing delivery teams of various sizes that include internal and external resources (consultants, vendor staff) regardless of geographic location where the resources are located.
• Experience managing other Project Management resources assigned to the same projects.
• Experience working with technology vendors.
• Demonstrated experience utilizing various Project Management and Software development methodologies and frameworks such as Waterfall and Agile and others.
• Project management experience in the healthcare sector is an asset.
• IT Infrastructure and ITIL experience is an asset.
• Experience in procurement process and vendor management.
• Demonstrated ability to deliver complex IT projects under challenging circumstances.

Knowledge and Skills:

• Technical knowledge/expertise gained through work experience as a developer, business analyst or an architect is an asset.
• Understanding of Ontario Health business goals and mandate and how it applies to the provincial health care system is an asset.
• Demonstrated ability to deliver complex IT projects under challenging circumstances.
• Strong analytical and problem-solving skills to anticipate issues and develop contingency plans; identify issues/barriers to success at the strategic level; develop strategies for improving project performance; find creative solutions to overcome obstacles.
• Strong communications skills, both orally and in writing, to communicate to internal business domain stakeholders and technical staff alike to build consensus and resolve technical conflicts; build strong relationships with internal clients and external stakeholders, clients, and vendors; manage sponsor expectations by engaging with sponsor to ensure clarity of project scope and respective roles; provide clear direction to resources on project expectations and activities.
• Superior leadership skills to manage both team members and senior management.
• Acumen to resolve conflicts at all levels with tact.
• Ability to make timely decisions based on appropriate degree of assessment and sound reasoning.
• Ability to keep team members appropriately informed.
• Ability to lead/control meetings and keep discussion on track and accomplish goals.
• Demonstrates good negotiation skills.
• Ability to guide the project team through issue resolution.
• Ability to create detailed workstreams and develop a project plan by identifying and engaging required subject matter experts.
• Ability to build strong team spirit based on trust and focus on common goals.
• Ability to see the business value of the work being done and how it fits within the “big picture”.
• Ability to understand appropriate level of detail required for a given situation.
• Ability to adjust/move from executive brief to deep detail with ease.
• Ability to appreciate and consider long term implications and goals at the enterprise level when making decisions or recommendations or when engaging stakeholders.
• Ability to work within an ambiguous environment where change is constant and, with input from team members and SMEs, can effectively manage the delivery of the project(s)/program(s).
• Capacity to be aware of, control, and express one’s emotions, and to handle interpersonal relationships judiciously and empathetically.
• Ability to keep calm and rationale despite high pressure.

Employment Type:  Temporary, Fixed-Term (12 months)

Salary Band:  7

Location: Ontario (currently hybrid; subject to change)

All applicants must be a resident of Ontario to be considered for roles at Ontario Health.

Internal Application Deadline Date:  September 16, 2024

External Application Deadline Date: September 30, 2024

Ontario Health encourages applications from candidates who are First Nations, Métis, Inuit, and urban Indigenous; Francophone; Black and racialized; members of 2SLGBTQIA+ communities; trans and nonbinary; and disabled. 

We encourage applicants with accessibility needs to notify us if they have any accommodation needs in the application and/or interview process.