Senior Specialist, Product Data

At Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes, experiences and value. How we work together is reflected through our five values: integrity, inspiration, tenacity, humility and care.

What Ontario Health offers:

Achieving your career goals is a priority to us. Benefits of working at Ontario Health may include the following based on employment type:

• Fully paid medical, dental and vision coverage from your first day
• Health care spending account
• Premium defined benefit pension plan
• 3 personal days and 2 float days annually
• Individual contributors start at 3 weeks’ vacation with 4 weeks at 2 yrs.
• Career development opportunities
• A collaborative values-based team culture
• Wellness programs
• A hybrid working model
• Participation in Communities of Inclusion 

Want to make a difference in your career? Consider this opportunity. 

As a Senior Product Data Specialist, Clinical Data & Integration, you will demonstrate your clinical data expertise in both project based and operational responsibilities. This role acts as an advisory function, where your subject matter expertise is key in defining the data contribution compliance and readiness of electronic health record data from contributing data sources, supporting strategic implementation and adoption activities and initiatives of both internal and external stakeholders. The person in this role will contribute to multiple implementation projects, and participate in the development of various tools, guides and supporting materials used for assessing data conformance, compliance and quality of clinical data to the Electronic Health Record assets within Ontario Health.

Here is what you will be doing: 

• Actively works directly with the team for collaboration, peer support, and to ensure a consistent approach to executing assignments. Ensures the team’s lines of communication remain open and actively seeks feedback to continuously improve team dynamics. Provides mentorship to Product Data Specialist I’s by applying their senior experience and skills.
• Identifies interpersonal relationship difficulties and help their team members and other department team members transition though difficult situations.
• Leads product integration initiatives and collaborate with other cross-functional teams in delivery of tasks/projects.
• Develops and is accountable for own workload, tasks and initiatives for a specific product or project in collaboration with cross-functional teams across Ontario Health.
• Assists with the development and identification of product synergies to ensure expedient product delivery across multiple product portfolios within the organization and provincially.
• Builds trusting relationships with their peers, colleagues, and stakeholders/partners, to ensure ongoing data quality and integrity is maintained for the data supporting the EHR.
• Jointly accountable for the quality of the products and services delivered to customers.
• Engages with both internal and external clients to gain a deeper understanding of their product domain and actively listen to their clients to understand their needs.
• Participates in user forums and maintains regular knowledge and understanding of the health sector, and regularly apply this knowledge to their individual and organization deliverables.
• Provides thought leadership across program areas. Guides and influences project team to align and build with an eye to Ontario Health’s mandates and services against industry best practices.
• Contributes input on department Roadmaps, and support Product teams with identification of enhancements or resolution to defects in support of the product vision.
• Provides alternative solutions and options for business and technical challenges. Identify dependencies in project/product deliverables and provide guidance for planning and delivery.
• Identifies challenges for projects or products pertaining to data collection or disclosure across the organization and not just their immediate department. Works with multiple departments across divisions to overcome these challenges.
• Actively engages in product/project team discussions where clinical data is in scope, and recommends process efficiencies, product features and changes to product features to improve the user experience, as well as potential enhancements to support operation and maintainability of the product/data asset.
• Creates new Ontario Health business paradigms including new processes and tools.
• Leads by example, demonstrating integrity, creativity, and enthusiasm in achieving results directly.
• Maintains a thorough understanding of the product and the input standards, validation rules and business processes.
• Supports the development of processes and tools to support stakeholders’ implementation of Ontario Health’s integration and services
• Supports Product Teams with input on process/solution documentation including workflows, use cases, user guides, and training materials.
• Performs data analysis in support of program and stakeholder objectives.
• Analyzes and resolves end user problems related to data quality, accessibility, and interpretation.
• Adjudicates and processes requests from internal/external clients, stakeholders, and users.
• Performs as the Senior Product Data Specialist supporting data adoption (contribution) and integration projects, working directly with the Senior Project Manager.
• Provides oversight and subject matter expertise on Ontario Health data adoption and integration projects, focused on the expert guidance for the review, conformance testing, validation, and implementation of healthcare organizational patient data to Ontario Health clinical data repositories (e.g., ADT data, lab data, clinical data, etc.).
• Leverages data analysis expertise, clinical expertise and HL7 health information exchange standards experience to successfully evaluate and advise external clients and stakeholders’ technical development of their local interfaces, in readiness for contributing to, or consuming data from Ontario Health clinical data repositories or assets.
• Determines readiness of data submission to the EHR product repositories and assets, by conducting expert review, evaluation and validation of data compliance, conformance, and readiness for data contribution.
• Supports the oversight and execution of data related project work packages, supporting Ontario Health clinical data implementation, adoption, and data quality strategies.
• Collaborates regularly with internal stakeholders and management to deliver against implementation and adoption strategies and obtain agreement on roadmap priorities and actions.
• Develops and maintain ongoing client relationships with technical and clinical representatives from partnering organizations, supporting projects or initiatives as well as ongoing data integrity and quality operational activities.
• Acts as a senior specialist with external clients, stakeholders, partners, and data sources through a defined data integration methodology designed to measure data conformance and validation.
• Manages simultaneous work packages for data implementation projects, ensuring contributed data from external stakeholders adheres to data quality and integrity standards, in alignment with the Ontario Health EHR input specifications.
• Designs and develops conformance testing guides, tools, templates and supports for inclusion in toolkits for organizations and sites contributing to or integrating with Ontario Health solutions.
• Works with a medium-high level of autonomy based on direction from Leads and/or Management; as well as delivery against set objectives and support scenarios but proactively actioning and resolving issues with minimal supervision.

Here is what you will need to be successful: 

Education and Experience: 

• Bachelor’s or Master’s degree in Health Information Management, Health Administration, Health Analytics, Computer Science, Business Administration, or Information Management.
• 5 – 7 years of experience in data analysis, data management and business intelligence and working on electronic integration of health data related projects, including integration and adoption initiatives.
• Direct clinical experience or experience working in healthcare agencies government settings, or clinical settings (e.g., Hospitals, labs, diagnostic imaging locations, primary care, pharmacies, etc.) with an understanding of the collection and capture of data and data flows, in conjunction with the clinical workflows at the location.
• Experience with FHIR health standard is an asset.
• Experience working on healthcare integration projects considered is an asset.
• Experience with Ontario health systems and landscape, including knowledge and experience with the Ontario electronic health record implementations and use.
• Experience with data standards development/maintenance organizations, such as SNOMED International, Regenstrief Institute, HL7 Working Groups, Canada Health Infoway’s InfoCentral Standards, Solutions and Communities.
• Experience working with a diverse array of clinical experts and health care administrators.
• Experience working on large projects with responsibility for the planning and delivery of conformance/compliance testing work packages, with emphasis on key milestones and timelines being met.
• Familiarity with organization and delivery of healthcare in Ontario; understanding of clinical data workflows and hospital-based technologies is preferred

Knowledge and Skills:

• In-depth knowledge of documentation tooling such as Confluence Wiki or similar tools.
• In-depth knowledge of the applied use of JIRA or similar bug tracking tools.
• Excellent knowledge of project delivery practices in a matrix environment.
• In-depth knowledge of Data Flow and Process Mapping Techniques.
• Knowledge of SQL, VBA, SharePoint, BI tools.
• Expert knowledge of Business Domain specific to their product area.
• Excellent knowledge of ITSM practices.
• In-depth working and applied knowledge of healthcare systems, healthcare integration standards such as HL7/FHIR, XML messaging principles, techniques and technologies is mandatory
• Applied knowledge of HL7 methodology, engagement processes, and the application of HL7 messaging standards (HL7 versions 2, version 3 and FHIR), HL7 v3 products including CDA, and related implementation guides from multiple standards development organizations.
• Applied knowledge of conformance tooling (e.g., Caristix, XMLSpy, 7Edit, etc.).
• Applied knowledge and experience with clinical terminology systems (e.g., SNOMED CT, LOINC/pCLOCD, ICD-10-CA/CCI, ICD-11).
• In-depth knowledge of patient registration, ADT services, Clinical Documentation systems, and laboratory services, including the flow of information using HL7 messages and associated business processes within hospitals, patient admissions, health records and laboratories for production of patient admission records, clinical health records and the collecting and managing of laboratory test and result information.
• In-depth working and applied knowledge of healthcare systems, healthcare integration standards such as HL7/FHIR, XML messaging principles, techniques and technologies is mandatory (for example Meditech, Cerner, and Epic).
• Detailed knowledge of other Healthcare technology systems such as Pharmacy Management Systems, Diagnostic Viewers and Picture Archiving and Communication Systems is an asset.
• Sound understanding of the underlying theoretical principles and concepts associated with the subject area and an understanding of the relation of these to the responsibilities of the job. This specialized training is often recognized by a clinical degree and/or professional designation (e.g., licensed Medical Radiation Technologist, Medical Lab Technician, Pharmacist).
• Knowledge of the policies and legislative processes – Freedom of Information and Protection of Privacy Act (FIPPA) and Personal Health Information Protection Act (PHIPA) including Legislation or Acts specifically applicable to labs (LSCCLA).
• Excellent problem solving and analytical skills to provide alternative solutions and options for business and technical challenges; identify challenges for project or products pertaining to data collection or disclosure; identify improvements to enhance the user experience; prioritize and effectively anticipate and respond to issues as they arise.
• Strong Communications skills, both orally and in writing, to present complex concepts clearly and effectively to diverse audiences (including executives, patients, clinicians, vendors, health administrators); engage with clients to elicit business requirements; participate in user forums and product/project team discussions; designs and develop conformance testing guides, tools, and templates.
• Strong interpersonal, fact finding and interviewing skills to provide mentoring to staff; build trusting relationships with peers, colleagues, and stakeholders; guides and influence project teams.
• Excellent organizational and multitasking skills and the ability to quickly shift priorities and adapt to changes to meet organizational and department requirements.
• Ability to manage simultaneous projects from initiation to completion.
• Demonstrated ability to work both as a member of a team and independently, using sound judgment.
• Capacity to be aware of, control, and express one’s emotions, and to handle interpersonal relationships judiciously and empathetically within product/project teams, cross-portfolio, and external stakeholder interactions, and with ministry stakeholders.

Employment Type: Permanent Full Time

Salary Band:  6

Location: Ontario (currently hybrid; subject to change)

All applicants must be a resident of Ontario to be considered for roles at Ontario Health.

Internal Application Deadline Date: August 20, 2024

External Application Deadline Date: August 28, 2024

Ontario Health encourages applications from candidates who are First Nations, Métis, Inuit, and urban Indigenous; Francophone; Black and racialized; members of 2SLGBTQIA+ communities; trans and nonbinary; and disabled. 

We encourage applicants with accessibility needs to notify us if they have any accommodation needs in the application and/or interview process.