Senior Systems Administrator (Media Over IP)

Montréal, QC

Work at CBC/Radio-Canada

Behind the scenes, but ahead of the curve: help us develop the next-generation public broadcaster.

A place with purpose. CBC/Radio-Canada has always been a highly-regarded pioneer of media technology. Not just in Canada, but around the world. Today, we’re transforming ourselves from a conventional radio and television broadcaster into a modern digital media company. Technology is the driving force and we are the team making it happen.

We spend our days solving complex problems on a large scale. Media over IP is cutting edge and as such, very complex and new to the broadcasting environment. You will play a leading role in its development at CBC/Radio-Canada for the future.

Your role

As our new Sr. Systems Administrator (Media Over IP), you will provide senior technical support for the real-time, media over IP environment, which includes but is not limited to, Precision Time Protocol (PTP), Arista networks, Lawo VSM, Embryonix, Arista MCS, SMPTE ST 2110 and AES67, within Infrastructure and Support.

What's in it for you?

Challenges and balance. We spend our days solving problems on an unbelievable scale. Media over IP is highly nuanced and complicated; updating, installing, and supporting technologies that are organization-wide and that impact broadcasting content is a time-sensitive, complex technical feat. Every day you will expand your hands-on knowledge, your problem-solving skills and your ability to translate technical issues as you work closely with internal clients across CBC/Radio-Canada facing issues with content creation, backend systems, studios and control rooms. You will make a tangible impact on how we deliver content to our audience of millions of Canadians.

Be part of a diverse and inclusive team and organization. We believe in celebrating human differences and know that there is no other path to becoming the best public broadcaster for all Canadians. There's still more work to be done, and we are deeply committed to putting all of our corporate, individual, and collective efforts into doing the work. You will be part of our growth and have opportunities to participate in our diversity and inclusion initiatives, including but not limited to Emerging Leadership Training and Unconscious Bias training. This is a genuine opportunity to join a collaborative team and be mentored, expanding your career opportunities with the chance to grow into a Senior Technician and beyond.

Cutting-edge technology. Our new home in Montréal is a cutting-edge I.P.-based production, modelled in a fashion similar to an IT data centre, with thousands of media devices automated and managed through the network. As the only major media company in Canada with complete IP Infrastructure, we are thought leaders and experts in this area. We have also partnered with Cisco and Arista for custom network platforms built on their latest technology. This is a chance to rapidly gain exposure to CBC/Radio-Canada's technologies, tools, and projects, across multiple initiatives, not just the ones in your assigned portfolio. You will develop hands-on experience with rare yet in-demand technologies.

As our new Sr. Systems Administrator (media over-IP) you will:

Provide senior technical support for the media real-time environment
Troubleshoot moderate to very complex problems encountered in the media real-time environment, such as on-air service interruptions. Conduct detailed problem analysis, liaise with the vendor as required, collaborate with other units (IT,Engineering, Production etc.), and implement solutions to restore services and meet the needs of clients
Analyse problems with existing tools (wireshark, EBU LIST, PRISM)
Participate in rotational on-call schedule to provide 24/7 support for critical and on-air broadcast systems
Document problems and detailed solutions in appropriate systems to retain corporate memory and to aid in resolving future problems of a similar nature
Develop operational procedures and standards
Plan, coordinate and implement system configurations. Configure and design systems to fulfill requirements for uninterrupted 24 hours per day/7 days per week operations.
Configure systems for unattended operation, remote diagnostics and recovery for operational and cost efficiencies
Automate deployment, related scripting and changes through tools like Ansible, Git, Puppet etc.;
Execute lab tests prior to changes and updates
Provide leadership, planning and coordination of projects to effectively manage the upgrading and maintenance of supported systems, following formal methodologies and change management processes and monitoring to fulfill the operational mandates and minimize the negative impact on users
Provide technical direction for projects to other units (IT, Broadcast Engineering, Architecture etc) ensuring that all areas impacted are involved in the process
Plan and coordinate testing of changes in a test environment before implementation. Schedule and oversee implementation to minimize the negative impact on clients. Ensure follow up to resolve any issues

We are looking for a candidate with the following:

The education. You are a graduate of College or University in Television & Radio Production, Engineering Technology, Computer Science or related discipline
The experience:
5- 7 years of applicable technical experience in either TV & Radio Production, networking or computer science
Advanced knowledge of Media over IP (SMPTE 2110 & AES-67)
Strong troubleshooting skills required
Knowledge of VSM, PTP protocol, Arista networks and AMCS, an asset
Ability to write scripts using languages and tools available on supported platforms (Python, Ansible playbooks, Powershell, etc.), an asset
Good understanding of broadcasting is an asset
Experience with network or system monitoring tools including SolarWinds, SNMP, ELK, syslogs, etc… an asset
Understanding formal methodologies of project management and change management is an asset.
The growth mindset. You can quickly come up to speed on new and different technologies. You approach problems strategically, using excellent judgement to execute solutions.You have an interest in broadcast and digital audio and video technologies, computing, and networking.
The interpersonal skills. You have an appreciation for diverse opinions and approaches to problem-solving. You have exceptional verbal and written communication skills ideally in both French and English. You can foster relationships with peers, partners, clients, staff, senior managers, and external technological vendors.

Join us

Think this job is meant for you but worried you don’t have it all? At CBC/Radio-Canada we know that not everyone takes the same path when it comes to building their skills. Hands-on experience, intelligence, innovation, a passion for learning and a team-focused approach can combine to form the best set of qualifications. If you feel you meet 70% of the requirements we are seeking and you are excited by the possibility of growing our company, take a chance and express your interest. Candidates may be subject to skills and knowledge testing.

If this sounds interesting, please click on ''Apply Online''. We thank all applicants for their interest, but only candidates selected will be contacted.

CBC/Radio-Canada is committed to being a leader in reflecting our country’s diversity. That’s because we can only create and tell the stories that connect Canadians, by having a workforce that mirrors the ever-changing makeup of our country. That’s why we, as an employer, value equal opportunity and nurture an inclusive workplace where our individual differences are not only recognized and valued, but also extend to and pervade all the services we provide as Canada’s public broadcaster. For more information, visit the Diversity and Inclusion section of our website. If you have accommodation needs at this stage of the recruitment process, please inform us as soon as possible by sending an e-mail to recruitment@cbc.ca.

You are invited to consult and familiarize yourself with our Code of Conduct, which can be found on our corporate website. All employees must adhere to the Code as a condition of employment. We also invite you to take a look at our policy on conflicts of interest. In the event that you become an employee, it will be important to inform us, as quickly as possible, of any situation that, because of your hiring, constitutes or could appear to constitute a conflict of interest.

Wherever in the wording of the job description either gender is used, it shall be understood to include all genders.