Senior Technical Analyst

Victoria, BC

Job Duties:

 

  • Provide technical operational support and advice to clients remotely and/or in person in relation to computer hardware, software and server setup and issues. 
  • Utilize a ticket tracking system to log issues, triage problems into a priority order, document work performed and confirm resolutions reached.
  • Follow company manuals and user guides to identity issues and provide effective resolutions.
  • Design, build and commission networks and servers, and diagnose and resolve related problems.
  • Design and maintain proactive maintenance of systems, server backups, applications and software.
  • Prepare and monitor periodic reports with key metrics.
  • Create and administer security ID, sharing and delegation.
  • Complete computer and server migrations to/from/between hosted solutions.
  • Assist clients with information technology project management.
  • May setup and maintain hardware for client use.
  • May supervise, mentor, and assist less experienced colleagues at all support Tiers.

 

Employment Requirements:

  • Minimum of 5 years of experience as an information technology technical analyst, support specialist or similar position.
  • A college diploma in computer programming, or equivalent occupational credentials, is preferred, but not essential.
  • Experience with ERP and MRP systems.
  • Knowledge of software applications and technical products, including Windows Workstation and Server, Microsoft Exchange, Active Directory, Server Virtualization, Microsoft Office and 365, SharePoint, Azure, Cloud, Veeam and SQL database management.
  • Experience with video security, access control, and IIoT systems.
  • Experience with supporting and servicing storage hardware and servers.
  • Knowledge of networking hardware and technologies, such as VLANs and VPNs.
  • Excellent oral and written communication and interpersonal skills.
  • Strong analytical and problem-solving skills.
  • Ability to work independently, efficiently and perform well under pressure.
  • Highly organized and have the ability to multi-task.
  • Ability to sit for extended periods of time.
  • Must have the ability to travel across Vancouver Island and lower mainland BC, in accordance with client needs.
  • Must provide a Criminal Record Check from country of residence.
  • English language ability.


Terms of Employment:

  • $70,000 per year, plus the opportunity to earn a bonus.
  • Permanent, full-time position (40 hours per week).
  • Must be available to work a variety of shifts between Monday to Sunday, including days, evenings and holidays.  
  • Benefits include extended healthcare, dental cover, the possibility of temporary accommodation (subject to need and availability), and a financial allowance where a personal vehicle and/or cell phone are used for work purposes.


Location:

 

  • Primary Location: 302-3960 Quadra St, Victoria, BC, V8X 4A3
  • Travel across Vancouver Island and lower mainland BC is required to meet client needs.


Contact:


  • Please email your resume to resumes@blackmansupport.com

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