Senior Technical Analyst

Victoria, BC

Job Duties:

Provide technical operational support and advice to clients remotely and/or in person in relation to computer hardware, software and server setup and issues.
Utilize a ticket tracking system to log issues, triage problems into a priority order, document work performed and confirm resolutions reached.
Follow company manuals and user guides to identity issues and provide effective resolutions.
Design, build and commission networks and servers, and diagnose and resolve related problems.
Design and maintain proactive maintenance of systems, server backups, applications and software.
Prepare and monitor periodic reports with key metrics.
Create and administer security ID, sharing and delegation.
Complete computer and server migrations to/from/between hosted solutions.
Assist clients with information technology project management.
May setup and maintain hardware for client use.
May supervise, mentor, and assist less experienced colleagues at all support Tiers.

Employment Requirements:

Minimum of 5 years of experience as an information technology technical analyst, support specialist or similar position.
A college diploma in computer programming, or equivalent occupational credentials, is preferred, but not essential.
Experience with ERP and MRP systems.
Knowledge of software applications and technical products, including Windows Workstation and Server, Microsoft Exchange, Active Directory, Server Virtualization, Microsoft Office and 365, SharePoint, Azure, Cloud, Veeam and SQL database management.
Experience with video security, access control, and IIoT systems.
Experience with supporting and servicing storage hardware and servers.
Knowledge of networking hardware and technologies, such as VLANs and VPNs.
Excellent oral and written communication and interpersonal skills.
Strong analytical and problem-solving skills.
Ability to work independently, efficiently and perform well under pressure.
Highly organized and have the ability to multi-task.
Ability to sit for extended periods of time.
Must have the ability to travel across Vancouver Island and lower mainland BC, in accordance with client needs.
Must provide a Criminal Record Check from country of residence.
English language ability.

Terms of Employment:

$70,000 per year, plus the opportunity to earn a bonus.
Permanent, full-time position (40 hours per week).
Must be available to work a variety of shifts between Monday to Sunday, including days, evenings and holidays.
Benefits include extended healthcare, dental cover, the possibility of temporary accommodation (subject to need and availability), and a financial allowance where a personal vehicle and/or cell phone are used for work purposes.

Location:

Primary Location: 302-3960 Quadra St, Victoria, BC, V8X 4A3
Travel across Vancouver Island and lower mainland BC is required to meet client needs.

Contact: