Senior UX Researcher

Calgary, AB

Permanent, full-time opportunity

Location - Remote (Canada)

Though we have an office based in Calgary, this is a remote position that is open to candidates across Canada. PurposeMed's office is located on the unceded and traditional territories of the peoples of the Treaty 7 region in Southern Alberta, which includes the Blackfoot First Nation tribes of Siksika, the Piikani, the Kainai, the Stoney Nakoda First Nations tribes of Chiniki, Bearspaw, and Wesley and the Tsuut’ina First Nation. The city of Calgary is also homeland to the historic Northwest Métis and to Métis Nation of Alberta, Region 3.

Who we hope to find:

PurposeMed is looking for a Senior UX Researcher to elevate our product development practice by implementing and championing strategic research across the organization. As a Senior UX Researcher, you will collaborate closely with Product Design, Product Management, Data, Marketing, and other business stakeholders to drive discovery, product strategy, and usability. Reporting to the Director of Product Design, you’ll join the Product Design team, which functions as part of the larger Product/Design/Engineering (PDE) team. You will be a part of a rapidly growing team of user experience experts, surrounded by great people with expertise across diverse fields.

In this role, you’ll make an impact by:

  • Defining projects - collaborate with diverse and cross-functional groups of Product Designers, Product Managers, Marketers, internal business stakeholders, and PurposeMed’s Founders to tie business requests to user experiences.
  • Driving discovery - define, craft, and conduct a diverse range of research studies, including discovery research, interviews, and usability tests. 
  • Discovering and synthesizing user insights - we are looking for a researcher who has experience translating evidence into artifacts like personas, journey maps, etc. and are able to use them to advocate for the user experience.
  • Conducting mixed methods research - both qualitative and quantitative, with a focus on strategic research.
  • Continuously inform the company roadmap using qualitative and quantitative data that identifies gaps and customer pain points, as well as potential customer delighters.
  • Creating informed solutions - we don’t make design decisions based on what we like; we use design theory, data, and proven patterns to solve problems. We are looking for designers who share our philosophy.
  • Leveraging your expertise by educating other members of the team on quantitative and qualitative methods.

We need someone who has:

  • A strong foundation in quantitative research methodologies, with experience in quantitative research and collaborating with Data teams.
  • 5+ years of professional UX Research experience for B2C products in a fast-paced environment.
  • Experience in scrappy and fast-growing companies.
  • Fluency in user experience, product design, heuristics, information architecture, and design principles.
  • A high-level of skill with research and collaboration tools (eg. Maze, UserTesting, Dovetail, Whimsical, etc.).


  • $88,000 - $107,000 CAD
  • Earn stock options through our Equity Incentive Plan—connect your efforts to PurposeMed’s growth as we work together to improve the lives of our patients across North America.
  • The compensation listed above refers to a yearly base salary that may vary depending on a candidate's relevant qualifications, knowledge, competencies and work experience, and other factors including market conditions. Base pay is just one aspect of our total rewards at PurposeMed—see our other exciting benefits below!

Do you think you could be our next Senior UX Researcher? We look forward to seeing your application!

Why you should join us:

  • Be part of a team of great people who don’t take themselves too seriously. While we’re serious about the problems we solve, we believe in having fun along the way.
  • Make an impact, every single day. We’re providing compassionate, affirming care to many people who have never received the proper support before. 
  • Be confident in bringing your whole self to work. Inclusivity is core to how we take care of our patients, our teammates, and ourselves. We create spaces that are safe and affirming. 

What we’re offering (based on full-time, permanent roles in Canada): 

Work/life flexibility and time off:

  • Work flexibly within a team that’s remote friendly; we believe that work should fit around your life*
  • 20 vacation days and a team that will remind you to use them!
  • Annual winter break closure

Care for your physical and mental health:

  • Extended medical, dental, and vision care starting on your first day of work!
  • 8 wellness days
  • $500 health and wellness spending account
  • $2,000 mental health coverage with additional free online counseling through Inkblot Therapy and FeelingBetterNow mental health assessments
  • $20,000 of lifetime coverage for gender-affirming care and procedures

Investment in your learning and growth: 

  • $500 learning fund to use towards courses and other professional development
  • Our unique People Potential program, in which you'll partner with your manager to identify opportunities to grow and achieve your full potential

Family care:

  • $3,400 lifetime coverage for fertility drugs 
  • Parental leave program for birthing and non-birthing parents–your choice of: 
  • Short term: 4 weeks off to use flexibly in your first year of parenting
  • Long-term: 13 weeks EI top-op

Eligible team members and their dependents** also receive no-cost access to PurposeMed’s services:

  • Freddie: PrEP assessment and follow-up appointments
  • Foria: Gender-affirming care services 

If you are looking for a place that sparks your creativity, helps others, and will push you to be your best, then you’ll love PurposeMed.

PurposeMed is committed to being an equal-opportunity employer, and we highly encourage those from excluded and marginalized communities to apply. This includes groups such as (but not limited to): Indigenous, Black, and racialized communities, trans and non-binary, LGBTQ2S+, disabled, and HIV-positive people. You don’t have to check every single box above. If the job description gets you excited and you think you could contribute your expertise to our team—we hope you’ll apply!

*Most of our roles are performed virtually from home across Canada. Team members working onsite at Affirming Care pharmacies do need to be physically present.

**Permanent team members (employees) and their dependents are eligible, however, the person receiving the assessment must live in a province in which Freddie, Frida, or Foria operates, and be over the age of 18.

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