Solutions Architect

Remote

What if you could personally impact the future of healthcare? As part of the PocketHealth team, you will enable hospitals and clinics across North America — and more importantly, empower over a million patients — to discover a better healthcare experience.

PocketHealth is a patient-centric platform that enables hospitals and clinics across North America to share imaging records digitally with patients, instantly and securely. Through our platform, we enable patients to be active and engaged participants in their own care, and take control of their care journey. In addition to image sharing, which is the heart of the PocketHealth platform, we’ve grown our core functionality to enable sharing between hospitals and physicians, as well as instant image retrieval and automated importing capability. PocketHealth is a unified image management solution for over 600 hospitals and clinics across North America. We believe that by placing patients at the center of the record release process, data moves more ethically, easily and securely throughout the care journey, and we’re looking for passionate individuals to help make this vision a reality for millions more patients across North America.

We are seeking a dynamic and technically proficient Solutions Architect with expertise in healthcare IT standards such as HL7, FHIR, and DICOM. As a Solutions Architect, you will play a pivotal role in driving revenue growth by providing in-depth technical support and guidance throughout the sales process. You will collaborate closely with our sales team and prospective clients to understand their unique requirements and demonstrate how PocketHealth's solutions can address their needs within the context of interoperability and data exchange standards. This role is open to candidates across Canada and the US.

Responsibilities:

1. Technical Expertise: Develop a comprehensive understanding of PocketHealth's platform, including its support for DICOM, HL7, and FHIR standards. Stay abreast of industry developments and emerging technologies related to medical imaging and healthcare interoperability.

2. Pre-Sales Consultation: Partner with the sales team to assess client needs, conduct technical discovery sessions, and deliver product demonstrations tailored to prospective clients' requirements. Showcase PocketHealth's capabilities in managing DICOM images, integrating with EHR systems via HL7 interfaces, and leveraging FHIR for data exchange.

3. Solution Architecture: Collaborate with prospects to design custom solutions that align with their technical specifications, workflow preferences, and interoperability requirements. Leverage your expertise in HL7, FHIR, and DICOM to architect seamless integrations with existing healthcare IT infrastructure.

4. Security Questionnaires and Reviews: Lead the security questionnaire process. Ensure that PocketHealth’s platform meets or exceeds client security requirements and compliance standards, providing documentation and assurance to support clients' confidence in our solution's security posture.

5. Technical Advocacy: Serve as a trusted advisor to clients, offering insights and recommendations on optimizing their use of PocketHealth's platform within the broader healthcare IT ecosystem. Advocate for clients' interoperability needs internally and contribute to product enhancement initiatives.

6. Collaboration: Foster strong relationships with cross-functional teams, including sales, product management, engineering, and customer success. Provide technical expertise and guidance to inform product roadmap decisions and ensure alignment with market needs.

About You:

Proven experience in a technical sales or Solutions Architecting role, with a focus on healthcare IT solutions and standards.
Deep understanding of healthcare interoperability standards, including HL7, FHIR, and DICOM, as well as understanding of PACS system and network components such as:
Directory services (Active Directory, LDAP, X.500);
Databases (Microsoft SQL and/or Oracle 10g, 11i);
Network protocols (SSL/TLS, VPN, SAML, RADIUS);
Network security (Firewalls, DMZ, VPN);
Physical Access Control protocol experience, such as OSDP.
Experience with integrating healthcare systems and managing medical imaging data is highly desirable.
Proficiency in API integration, data mapping, and data transformation techniques. Familiarity with healthcare data exchange protocols and security standards.
Excellent communication and presentation skills, with the ability to articulate complex technical concepts to diverse audiences.
Strong problem-solving skills, with the ability to analyze customer requirements and architect tailored solutions to meet their needs.
Team player with a collaborative mindset and a passion for driving positive outcomes for clients and patients.

Nice-to-haves:

Bachelor's degree in Computer Science, Engineering, or a related field.
Experience with, or deep understanding of, image exchange and digital patient engagement solutions.

You can do amazing things at PocketHealth. You can positively impact the healthcare journey for millions of people, while building your career and developing your skills. It doesn’t have to be one or the other. It has been a part of our mission since our founding to empower patients & make healthcare accessible to all, and we know this can only be achieved with a team of diverse perspectives that is representative of the Patient & Provider communities we serve.

PocketPHolk love working here for these reasons and more; working remotely, our competitive salaries and benefits (stock options too!), four weeks of paid time off, unlimited wellness days, extended mental health coverage and beyond - it’s important to us that our PocketPHolk are taken care of in the same way we take care of our Patients & Providers.

If there are ways we can support you through the recruitment process with an accommodation, please let us know by reaching out to DEI@pocket.health. Applications are accepted via posting only.

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