Specialist, Quality Assurance

Toronto, ON

At Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes, experiences and value. How we work together is reflected through our five values: integrity, inspiration, tenacity, humility and care.

What Ontario Health offers:

Achieving your career goals is a priority to us. Benefits of working at Ontario Health may include the following based on employment type:

Fully paid medical, dental and vision coverage from your first day
Health care spending account
Premium defined benefit pension plan
3 personal days and 2 float days annually
Individual contributors start at 3 weeks’ vacation, and 4 weeks at 2 yrs.
Career development opportunities
A collaborative values-based team culture
Wellness programs
A hybrid working model
Participation in Communities of Inclusion

Want to make a difference in your career? Consider this opportunity.

The Specialist, Quality Assurance is responsible for ensuring the quality of the digital solutions being implemented. This includes performing Quality Assurance services and executing functional, integration, interface, and regression testing, preparing estimates and participating in planning and preparation services along with other testing artifacts in alignment with best practices and OH Quality Assurance standards.

The Specialist, Quality Assurance may lead testing efforts for complex projects including assess project requirements, provide estimates for testing tasks and deliverables and conduct a variety of tests to assess the quality and efficacy of a range of applications in preparation of deployment and through operations.

Here is what you will be doing:

Assesses project requirements and provides estimates for testing tasks and deliverables with some assistance.
Creates test scenarios and data for testing.
Writes and executes test cases.
Participates in development of test plan with QA Lead and other technical lead and prepare and execute test cases for responsible system.
Tracks test planning and execution in the application lifecycle management tool and provide reporting when requested.
Documents results and provides updates to project teams and Management as requested.
Identifies, documents, and monitors test results and enhancements from third party vendors.
Leads the testing effort for complex projects.
Motivates other team members to achieve higher goals and improve the impact of technology initiatives.
Provides support and guidance to less senior team members on test case planning and execution approach.
Accountable for ensuring the quality of the digital solutions being implemented including performing Quality Assurance services and executing functional, integration, interface, and regression testing, preparing estimates and participating in planning and preparation services along with other testing artifacts in alignment with best practices and OH Quality Assurance standards.
Conducts a variety of tests to assess the quality and efficacy of a range of applications in preparation of deployment and through operations.
Develops the best user experiences possible and is jointly accountable for the quality of the products and services that are tested for customers.
Engages both internal and external clients to gain a deeper understanding of their product domain and to assist their clients in the identification of the root cause of issues.
Educates members of the team on QA best practices and advocate implementation of such practices within the team to maintain the quality of the product.

Here is what you will need to be successful:

Education and Experience:

Post-secondary diploma or degree in Computer Science or related technical discipline, or equivalent experience
5+ years of relevant experience is required.
QA Certification with ISTQB or QAI, ITIL (or similar substitute) is an asset.
Agile Certification is an asset.
AWS and/or Azure Cloud certification is an asset.
Experience with an ALM tool is an asset.
Experience with automation tools (such as Selenium) and performance / load tools (such as JMeter) is an asset.
Experience with various RDBMS DB technologies such as RDBMS (Oracle, MySQL, SQL Server). NoSQL DBs (DynamoDB, MongoDB) is an asset.

Knowledge and Skills:

Strong working knowledge of various Software Development Life Cycle (SDLC) and methodologies such as Waterfall, Agile, Iterative, etc.
Knowledge of quality assurance/testing processes, best practices, techniques, and tools for different types of testing (functional, GUI, API/web service, integration, regression, performance, hardware, deployment, manual and automated testing).
Solid understanding of how User Stories, Business Requirements Definition (BRD), Data Models, data mappings and design are used to support QA testing.
Subject matter expert of test case design, development, and execution.
Working knowledge of defect management and tracking tools (e.g., Jira, TFS).
Knowledge of privacy legislation, regulations (specifically the Protection of Personal Health Information Act, Ontario 2004) and OH policies, procedures, guidelines, and communication material relevant to the protection of confidential information.
Knowledge of Ontario Health systems, and business environment.
Knowledge of OH product/system and software/system components being tested.
Practical knowledge of a scripting language (such as PowerShell or Python) to automate testing tasks is an asset.
Understanding of key cloud concepts for one of the major cloud providers (such as Azure or AWS) is an asset.
Excellent problem-solving and analytical skills to problem-solve complex technical issues inherent in testing and be able to identify potential defects and enhancements; conduct a variety of tests to assess the quality and efficacy of a range of applications; track test planning and execution.
Strong written and oral communication skills to communicate testing strategy; discuss and incorporate stakeholder’s feedback; communicate issues found during testing clearly; collaborate with the team and internal and external stakeholders.
Interpersonal skills to work as a team member across OH, both with clinical leads as well as other technical professionals such as Project Managers, Business Analysts, Business Leads, Development, and IT.
Ability to work in a fast-paced environment with emphasis on responding to change rather than following the plan.
Ability to work independently on assigned tasks and meet tight deadlines.
Ability to motivate other team members to achieve higher goals and improve the impact of technology initiatives.
Demonstrated ability to understand and discuss technical concepts, manage trade-offs, and evaluate opportunistic innovative ideas with internal and external partners.
Ability to query databases to verify data.
Ability to understand and apply concepts.
Strong multitasking skills and attention to detail.

Employment Type:  Permanent Full-time

Salary Band:  5

Location: Ontario (currently hybrid; subject to change)

All applicants must be a resident of Ontario to be considered for roles at Ontario Health.

Internal Application Deadline Date:  August 20, 2024

External Application Deadline Date: August 28, 2024

Ontario Health encourages applications from candidates who are First Nations, Métis, Inuit, and urban Indigenous; Francophone; Black and racialized; members of 2SLGBTQIA+ communities; trans and nonbinary; and disabled.

We encourage applicants with accessibility needs to notify us if they have any accommodation needs in the application and/or interview process.

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