ReadyMode is an enterprise grade, cloud-based all-in-one predictive dialer that intelligently connects call center agents with more leads in less time. Make more connections, and maximize agent productivity - all at an affordable cost. We pride ourselves on “transforming the way businesses communicate with their customers.”
At ReadyMode, we are big believers in the 3 E’s - Empathy, Empowerment, and Engagement. We live and breathe these values in everything we do, whether that relates to our clients or teammates. If you are looking to work with a fun, collaborative team that will encourage your growth, this is the place to be.
What You'll Do
- Answer support tickets through various mediums
- Troubleshoot VOIP/connectivity problems
- Assist with setting up and configuring new accounts
- Train new users to configure and use our software application
- Use internal tools to document issues and unexpected errors
Required Qualifications/Experience
- Certificate/diploma in a technology field or one year of technical support experience
- Strong interest in computers, software, and other technologiesExtreme customer-centric qualities
- Familiarity with troubleshooting issues in various versions of Microsoft Windows
- An excellent attitude
- Customer Service experience
- Training or teaching ability
- Excellent command of both spoken and written English and great listening skills
- Able to communicate efficiently and effectively
- A desire to learn in a fast-paced environment
The Perks and Benefits
- The tools you need to get the job done well - company computer sent to you!
- Group RRSP matching
- A full benefits package
- An education and training grant in your second year
- Recognition and rewards program
- Work/life balance
- Flexible Work Opportunity (Work from Home/Hybrid)