Toronto, ON

This role is responsible for managing the day-to-day Legacy Billing operation, and provide ongoing support for internal clients. This is a hands-on role monitoring, installing, configuring, and operating billing activities and reporting in a complex environment.


•        Provide basic to advanced configuration and operational support of telecommunications systems

•        Assist with day-to-day telecommunications operations, analysis and troubleshooting.

•        In-depth knowledge of Billing processes

•        Perform billing analysis, invoice review and invoice breakdown

•        Work on the allocated tasks and requests based on the SOPs

•        Drive the daily alignment call with customer to update and align the priorities

•        Responsible for handling of onboarding and off boarding requests.

•        Maintain technical and end user documentation regarding process and procedure for all related activities and services in accordance with the Corporate Telecom strategy.

•        Triage events to provide suppliers/vendors/partners with accurate and adequate information to effectively and efficiently resolve incidents and changes.

•        Understanding of the ITIL processes



•        5-7 years of Proven experience in the operation Billing Operations

•        Excellent knowledge of SQL/PL SQL & Unix as an primary skill along with secondary skill of dot net & asp

•        Good knowledge of ITIL and exposure on service management tool

•        Ability to articulates and convey information effectively in both group and individual situations.

•        Flexible to be available for support in all shifts/timings or as per challenging operation environment/needs from GNDC location

•        Monitoring and ensuring defined SLA parameters. Reasoning of any deviation is to be highlighted or exception process to be initiated.

•        Should able to develop and demonstrate excellent analytical skills and alternatives for resolving the issues.

•        Should able to work on continuous improvement in quality and decreasing TAT.

•        Experience supporting and troubleshooting Billing related Incidents, Request

•        Strong Analytical, debugging and troubleshooting skills

•        Experience in handling international clients, should possess good soft skills in terms of emails, MS teams, phone etc

•        Effective participation in internal/external review meetings.

•        He should be able to prioritize the tasks based on customer needs/supervisor guidance or situation and taking to effective closure

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