Observability Engineer

Who we are

Altus Group is a leading provider of software, data solutions and technology-enabled expert services to the global commercial real estate (CRE) industry. We are a single provider of end-to-end CRE solutions empowering clients to make informed decisions and drive strategic growth.

Headquartered in Canada, we have approximately 2,250 employees around the world, with operations in North America, Europe, and Asia Pacific. We are at the center of what drives the real estate industry and continue to break ground every day with innovative solutions and best practices that touch every aspect of the real estate life cycle.

The opportunity

We need an Observability Engineer to join our team in Toronto to support the migration, availability, security, and releases of multiple global cloud products. You will enable data driven decisions for monitoring; and enable strategic alerting, logging, and dashboarding to reduce the mean time to detect and to recover from downtime. You will quickly come up to speed and jump in to immediately respond to availability alerts and security issues, collaborating across teams to plan for timely updates and releases.

Who you are

You have a DevOps background specializing in Observability (monitoring, logging), incident response and runbook automation. You are passionate about leveraging technology to transform our industry and believe that Observability and automation is the only way forward. You have the ability to talk for hours as to why and how it could mature Cloud Operations and you are excited about the implementation and possibility of tools such as Datadog.

What’s in it for you?

Knowledge. Our Agile teams are passionate about technology, being involved at different levels, and cross-training on our products. There is endless scope for learning, including the opportunity to undertake your AWS and similar vendor certifications. You want to learn and apply better ways to maintain and improve application stability and resilience and reduce service downtime. 

Exposure. This is an opportunity to support current and future products on the cloud that will positively impact users around the world. It is a chance to use cutting edge cloud technology at a product company focused on expanding its cloud solutions and owning a bigger piece of the #PropTech market. As the company grows, so will the advancement opportunities to work on our full range of products, moving further into Cloud Systems or DevOps, and up to a Solutions Architect or a Lead role if you are interested in management.

Impact. We want to hear your opinions and ideas - it’s how we continue to innovate and evolve, by listening to diverse perspectives. You will have an opportunity to identify gaps or recommend new practices or technology - and see your ideas come to life and elevate the work we do.

Our new Observability Engineer  will:

• Maintain. You will focus on ensuring a highly available, secure, and compliant Cloud infrastructure. You will monitor systems, uptime, and alerts, minimising downtime by troubleshooting and ensuring timely resolution of production issues. You will improve alerting in both systems and applications using Cloudwatch, Datadog, PagerDuty, and other such monitoring systems.
• Be diligent. You will follow SOC Compliant processes to make changes and operate the platform. You will ensure other Operational parts such as backup, disaster recovery, antivirus, IDS, etc. are in place. You will review the Security aspects of the platform weekly and raise any issues to the appropriate people.
• Research technologies. You will explore and recommend tools to strengthen our infrastructure and increase performance, automation, scalability, and security.
• Collaborate. You will work with architects and developers for all updates and releases.
• Automate. You will implement IaaS, PaaS, and serverless services in AWS and follow proper version control practices to implement infrastructure automation using Python, Powershell, Shell Script, Terraform, Cloudformation, or other relevant technologies.  
• Deploy. You will plan and execute the deployments of software to the infrastructure.

Our new Observability Engineer will have:

• The education. You have a degree in Computer Science, Engineering, or Math. You have, or you are interested in pursuing your AWS Cloud Practitioner, AWS Solution Architect Associate or similar  certifications.
• The experience. You have a systems or infrastructure operations background supporting AWS cloud hosted applications. You have hands-on experience:
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• Working with configuration management systems such as Ansible
• Managing administration and configuration of monitoring tools such as Datadog APM (Application performance monitoring) and EUM (End user monitoring) to generate proactive alerts and help in Outage avoidance 
• Setting up centralized logging using Cloudwatch, Kinesis and finally to a tool like Splunk, Datadog for implementing SIEM use-cases 
• Implementing user-journey and synthetic transaction monitoring and alerting
• Preparing environment dashboards and report environment health and availability metrics
• Working with Python, PowerShell and integrating with third party APIs
• Rolling out Incident response and runbook automation
• The drive. You hold yourself accountable and have a true sense of ownership for the outcome of your work. You genuinely enjoy thinking out loud to create the best solutions to complex, tricky problems, using the latest processes. You can focus on the big picture and the details.
• The collaborative skills. You approach your work as a team player and you have a proven ability to build, grow, and maintain relationships with internal and external application support and development teams.

Need any more reasons to join Altus?

In 2005, we started with 400 employees and have grown exponentially to over 2,250 around the globe today. Altus Group employees don’t see boundaries, they see opportunity. They deliver results for our clients and our company and are recognized and rewarded for the value they create. This is an opportunity to work on multiple projects that encompass many industries, geographic reach, and high profile design.

At Altus, we want you to realize your potential. We value collaboration and knowledge sharing of best practices. We support professional growth and we actively seek out ideas. This is the place to present the newest research, to introduce the coolest tech, and see it come to fruition and be applied. Your work will make a difference.

Altus Group isn’t just about the amazing work we do. We work hard to create a dynamic company culture that reflects the values of our employees and what motivates them individually and as a team:

Altus Cares - We are always seeking ways to give back to our communities, and support causes important to our employees. We are actively involved in local charity work and we believe in laying the groundwork for a more prosperous future. Our personal highlight is our involvement with Ronald McDonald house in four different countries where we volunteer every September as a company.

Education - We believe our employees represent the best this industry has to offer and we want to reflect their commitment to education and continued learning.

At Altus Group, we are proud to say that many of our teams are comprised of members who have been here five years or longer. We think that speaks volumes about our atmosphere and our people.

Opportunity awaits - come realize your potential at Altus Group!

Altus Group is committed to fostering an inclusive and accessible environment where employees feel valued and respected, and where every employee has the opportunity to realize their potential. We are committed to providing reasonable accommodations, if required, and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please contact us at accessibility@altusgroup.com or 416-641-9500.